Frost Real Estate

49A High St, 3756, Wallan

For over a decade, we've been dedicated to overseeing successful property transactions with a focus on customer satisfaction and outstanding service. To date we have sold in over 100 suburbs, predominantly across Melbourne, Victoria. Whether you're a first-time homebuyer, a seasoned investor, or looking to sell your property, we are here to help you achieve your goals and get you happily moved. Explore our reviews, learn more about our WISE approach to selling or contact us on 0413 018 033 for further information.

Opening hours

  • sunday: 8h-17h
  • monday: 8h-17h
  • tuesday: 8h-17h
  • wednesday: 8h-17h
  • thursday: 8h-17h
  • friday: 8h-17h
  • saturday: 8h-17h

Photos of Frost Real Estate

Frost Real Estate

Frost Real Estate: Reviews

4.8/5 (94 Reviews)

Reviews are the opinions of their authors. We do not verify that the author was a customer.

Reviews on Google

4,8 out of 5 from 94 reviews

Matt McClelland Published on Google

Fantastic experience: Selling our home with Craig was an outstanding experience. He sold it in under a week, secured a great price, and supported us through every stage—staging, selling and even after the sale. His whole team helped with styling, landscaping, painting and planning, which made the process so much easier. Craig’s approach to selling is unique: transparent, honest and incredibly efficient. But what really set him apart was how much he genuinely cared. He wasn’t just focused on selling our home—he cared about what came next for our family and helped us navigate that too. His post‑sale support has been next level. We would recommend Craig, Renee and the entire Frost Real Estate team to absolutely anyone. And if you’re buying through Frost Real Estate, you can be confident you’re dealing with an honest and transparent team who truly look after people.

Frost Real Estate
Frost Real Estate

Selling your home and getting to know your family has been a highlight for all of us here at Frost Real Estate. We have truly appreciated every interaction!

Being trusted to share our advice and expertise, and to help you make decisions that felt right for your future, was an absolute privilege.

We are looking forward to seeing what happens next for you all. Feel more than welcome to reach out for any advice should you ever need.

Please know that we are genuinely invested in your next chapter and will be cheering you on from the sidelines. We wish you and your family every happiness.

Thank you again for your trust, your kindness and for allowing us to be part of your story.

Aaron Anonymous Published on Google

Fantastic experience: Craig is thorough, well researched and a professional agent. Made selling in a difficult market a positive experience

Frost Real Estate
Frost Real Estate

Thank you so much for taking the time to share your kind words. We really enjoyed the opportunity to represent you and truly appreciate the trust you placed in us throughout the journey. We hope you are both doing really well having made the move!

Mikaela C Published on Google

Fantastic experience: Craig and Renee helped my husband and I sell our investment property stress-free, quickly and with no hassle. The communication of Frost Real Estate is second to none and we always felt kept in the loop and impressed by Craig's expertise. My husband and I felt the support and guidance from the team eased the worries we had regarding the daunting task of selling a home. We will definitely engage in their services when we next need them. Very happy clients!

Frost Real Estate
Frost Real Estate

Thank you both so much for the wonderful review! We are so pleased that we could deliver a quick and hassle-free sale for your investment. We always aim to make communication a top priority, so knowing you felt supported and at ease means a lot to us. Thank you for choosing us, and we look forward to welcoming you back as clients down the road!

Mary Selar Published on Google

Fantastic experience: From start to finish everyone at Frost Real Estate were fully committed to achieving a fantastic result! They kept us updated all the time and were so genuine and honest. We were blown away by the care factor and all involved gave 100% ! We are so appreciative of all they did to make the sale of our home go so smoothly. Frosts sold our home within weeks and we cannot fault them! We would have no hesitation in recommending them! Thank you to a wonderful team of amazing people!

Frost Real Estate
Frost Real Estate

Thank you so much, Mary! Your beautiful review means everything to us. The whole team loved your reply messages throughout the sale - you were always so kind and appreciative, and it was an absolute pleasure working with you. Thank you for recognizing our efforts and for trusting us with your home!

alycia Burnett Published on Google

Fantastic experience: Frost Real Estate have been fantastic throughout the purchase of our new home. From the moment we inspected the property, we knew we loved it, but the service and character of Craig are what truly made the experience feel right. Craig is the most genuine real estate agent I have come across. He was honest, approachable, and I always felt I could trust his integrity. Buying a home can be stressful, but Craig made the process smooth and enjoyable from start to finish. I would not hesitate to use Craig and Frost Real Estate again in the future and would highly, highly recommend them to anyone looking to buy or sell a property. Thank you for helping us secure our beautiful new home!

Frost Real Estate
Frost Real Estate

I am so glad that your experience buying this home through us has enhanced your enjoyment of such a wonderful property. Your family seem to be the perfect fit for this home!

Liz K Published on Google

Fantastic experience: The way Craig conducts his business is refreshing!!! A lot of respect for his honesty and integrity. Wish all houses were dealt in this manner

Frost Real Estate
Frost Real Estate

These words mean so much, our whole business has been built around kindness and integrity and to have these values recognised like this is very encouraging

David Ellul Published on Google

Fantastic experience: We’ve had an exceptional experience as tenants with Amelia and Craig from Frost Real Estate. From the very beginning, Amelia has been absolutely outstanding—professional, friendly, and incredibly responsive. Nothing has ever been too much trouble, and she consistently goes above and beyond to make sure everything runs smoothly. Her communication is excellent, and she always keeps us informed, which makes a huge difference as tenants. Craig has also been fantastic to deal with. He’s approachable, reliable, and genuinely cares about both the property and the people living in it. Any maintenance or requests have been handled quickly and efficiently, often faster than expected, which really shows the level of service they provide. What really stands out is how respected and valued we feel as tenants. It’s not often you come across property managers who are this attentive, organised, and easy to deal with. Amelia and Craig work incredibly well as a team, and their dedication and professionalism are second to none. We’re extremely grateful to be renting through Frost Real Estate and wouldn’t hesitate to highly recommend them to anyone looking for a reliable and supportive real estate team.

Frost Real Estate
Frost Real Estate

Thank you for such an amazing review - wow! We really appreciate your kind words and are so glad you’ve had a great experience with us. It has been an absolute pleasure working with you, and we’re always here to help whenever you need anything

Jesse Dorcich Published on Google

Fantastic experience: Frost Real Estate have been outstanding property managers for a house I’ve rented in Wallan. Craig and Renee are incredibly responsive, professional and always go the extra mile – from quick maintenance fixes to clear communication.

Frost Real Estate
Frost Real Estate

Your feedback is genuinely appreciated, and we’re so pleased to hear that you’ve been happy with our service and communication. It's been a pleasure. Please feel welcome to reach out if you need anything.

Jacinta Scarce Published on Google

Fantastic experience: Craig and Renee were amazing to work with. They helped us every step of the way with selling our house from styling to selling and even assisting us with the process on buying another property. Would highly recommend them!

Frost Real Estate
Frost Real Estate

We are truly grateful that you chose us to represent you in the sale of your home and trusted us to guide you through the process. It has been an absolute pleasure getting to know you both better along the way.

We are thrilled that you have secured your next beautiful home and are excited for this new chapter ahead. We wish you all the very best as you transition from your current home to your new one, and continued happiness well into the future.

Thank you again for the opportunity to work with you.

Brittany Fox Published on Google

Fantastic experience: Selling my first home (turned investment property) with Frost Real Estate was a dream. They were an absolute pleasure to deal with. I felt heard, respected and well-informed at all times. Renee had the property looking incredible within record time and, once listed, Craig got potential buyers through immediately, producing multiple offers over asking - and it was sold within 8 days!!! All over the Christmas period too. They made the entire process effortless; organising everything big and small. I honestly didn't have to lift a finger and am beyond happy with the final result. I truly cannot recommend this team highly enough. Thank you, Renee and Craig!

Frost Real Estate
Frost Real Estate

Thank you so much for such beautiful words.

It was such a pleasure helping you through the sale — especially with it being your first home originally. That always makes it a little more special. We’re so glad the whole process felt easy and stress-free for you.

You were truly such a lovely person to work with, and we genuinely valued all the interactions we had with you along the way. Thank you for trusting us with your property and for your heartfelt recommendation — it really does mean so much.

We’re always here whenever you need us!

Johanna Tan Published on Google

Fantastic experience: Craig & Renee were honest, direct and generous with their assistance and time. All queries and requests for information and assistance were attended to efficiently. Thank you!

Frost Real Estate
Frost Real Estate

Thank you for your thoughtful and positive feedback. It was a pleasure assisting you with the purchase of your new home. We’d like to warmly welcome you and your family to the neighbourhood and wish you all every happiness in your new home.

Clare Campbell Published on Google

Fantastic experience: Frost Real Estate were the consummate professionals in every aspect of their process in successfully selling our house. From the very first interaction with Craig, it was clear he stands head and shoulders above the rest, in terms of integrity, expertise and total understanding and knowledge of the market and best practice when it comes to selling homes. He handled a complex and difficult situation with such a degree of discretion and consideration, which was well beyond what a usual real estate agent would have provided. He achieved a successful result , remaining absolutely resolute and dedicated to ensuring the very best outcome . It is honestly a no-brainer when it comes to making that difficult decision of who to entrust with your house sale, particularly if the situation is sensitive or difficult to navigate. Frost Real Estate are without a doubt leaders in the field and in delivering absolutely everything they promised from start to finish. I have no doubt when you do your own comparison with others out there promising the world, you too will be left in no doubt whatsoever, that Frost Real Estate are hands down the very best.They say what they do and do what they say. They are beyond outstanding in every way - a rare quality these days and I cannot recommend them highly enough.

Frost Real Estate
Frost Real Estate

Thank you for your very kind words and for placing your trust in Frost Real Estate. From the start, our aim has always been to support you through the process and help you move forward with confidence. We’re grateful to hear that your experience was a positive one and wish you every happiness in the next chapter ahead. Wishing you the very best for your future.

C WEYNE Published on Google

Fantastic experience: Craig is extremely knowledgeable of the market & especially the suburb I was selling in. His customer service, along with wife Renee was exceptional & appreciated by me. I was selling & buying , with very little knowledge and having Craig's advice and honesty guided me on a successful sale of my home with Frost Real Estate & Craig further assisted me in purchasing my next home , even though not listed with him. Highly ethical and knowledgeable people, who are in business to help their clients

Frost Real Estate
Frost Real Estate

It was a wonderful experience to help you move from one chapter of your life to another. Thank you for asking us to be part of it. It was a pleasure to represent you and get to know you along the way also. We wish you the very best and hope you stay in touch.

Catherine Hunt Published on Google

Fantastic experience: Craig and his team were amazing. They explained the process thoroughly, provided great advice, and organised everything. We found Craig honest and transparent in all our dealings with him (we've bought from him and sold with him). It has been a pleasure dealing with Craig and his team and I can't recommend him highly enough.

Frost Real Estate
Frost Real Estate

Thank you so much for your kind words! It truly means a lot to all of us that you felt supported and well-informed throughout the process. We always aim to make buying and selling as smooth and transparent as possible, so it’s incredibly rewarding to hear that reflected in your experience.

We are so glad you chose us to represent you. It’s been a real pleasure working with you on both sides of the transaction, and we’re grateful for your trust and recommendation.

We wish you both the very best.

Food Hero Published on Google

Negative experience: Called and nobody answers - multiple times. Also - in response to your comment: I have no idea what you’re talking about I was calling your number and have not had an answer and I found your lack of response unprofessional so left my review. I could probably try calling again - but you still won’t answer. The property I inquired about has under offer. So nice to connect via here - it’s nice to know you can reply.

Frost Real Estate
Frost Real Estate

You have never been a customer or client of our business. You appear to have a habit of leaving 1 star reviews without any context. As such we disregard this review. We have reason to believe that this is a retaliatory review based on the feedback we gave about a real experience at Bourkies Bakehouse in Woodend yesterday. This review has been reported to Google.

My Child Doll Published on Google

Fantastic experience: When my investment property was left unliveable by a destructive tenant and after 16 months of legal delays, I never imagined it would sell in just 4 DAYS — but Frost Real Estate made it happen. Craig and Renee Frost describe themselves as a “small family-run business,” but their results are BIG. They stepped in after my former agency mismanaged the tenancy and turned a nightmare into a success story. Craig navigated the complex legal process, secured compensation for damages and even negotiated an extra month’s rent so I was financially covered before the sale. What impressed me most was their professionalism and strategy. Craig organised a pre-purchase building and pest inspection report for buyers upfront, eliminating low-ball offers and letting the market speak for itself. The result? Multiple strong offers and an unconditional sale at full market value — despite the property’s condition and difficult history. Throughout the entire saga, Craig and Renee kept me informed, minimised costs, and provided expert advice at every turn. Their honesty, transparency, and personalised service set them apart from larger agencies. This is the second time I’ve sold with Frost Real Estate, and once again they exceeded expectations. If you want agents who combine integrity, strategy, and top-tier results — no matter how challenging the circumstances — Craig and Renee Frost are the team to trust.

Frost Real Estate
Frost Real Estate

What a journey, I was so pleased that the great result in the end was due reward for all of the challenges that you went through prior to our involvement in the sale. The sales result was an outstanding outcome in the end and well worth the wait.

Terry Benitez-Aguirre Published on Google

Fantastic experience: I can only give a"Five Star Review" to Frost Real Estate! From our very first interaction with Frost Real Estate, the experience exceeded all expectations. Craig and Renee exemplified true professionalism, guiding us seamlessly through every stage of the selling process. - Professionalism: Every agent we dealt with set a high standard, demonstrating expertise and clear communication at every step. - Duty of Care: We always felt supported, knowing our interests were genuinely prioritised. The team was attentive, timely with updates, and answered every query thoroughly, making us feel both cared for and confident in our decisions. - Exceptional Salesmanship: The approach to selling our property was fantastic. Frost Real Estate employed superb marketing strategies, presented our property beautifully, and negotiated skillfully on our behalf. Their commitment ensured we achieved an outstanding result. We couldn't be happier with our experience. If you value trust, care, and successful results, we wholeheartedly recommend Frost Real Estate!

Frost Real Estate
Frost Real Estate

Thank you so much for your incredibly kind words - we truly appreciate the thought and detail you put into this review. It was an absolute pleasure representing you throughout the sale. You were always respectful, considerate, kind and thoughtful, not just toward us, but also toward the buyer. We genuinely appreciated how much you cared about making the experience positive for everyone involved. We're so glad you felt supported and confident throughout the sales process. Thank you again for trusting us - we’re grateful for the opportunity and so glad we could exceed your expectations.

Goran Radojcic Published on Google

Fantastic experience: Well overdue appreciation post to review an impeccable real estate business, Frost Real Estate. Craig and Renee Frost prioritise your involvement and communication throughout the real estate process. This priority is not exclusive to the contractual period. Their priority to you is also from before signing documents and after settlement. Craig was responsible for my rental property and vetted the tenants thoroughly to ensure my home would be well looked after. He provided a non-disclosing line of healthy communication between myself and the tenant. He’s mediated and managed all property matters. He also maintained his level of care right until we moved back in. In addition, when it came time to sell a property we were living in to move back, Craig and Renee made my wife and I feel included with each step along the way. They uphold honesty and realistic expectations. Most importantly, they are welcoming, kind and supportive. I strongly recommend their services or advice as they genuinely care to help and be of service and assistance.

Frost Real Estate
Frost Real Estate

Thank you so much for this thoughtful and heartfelt review - genuinely appreciated! It was such a pleasure to work with you both throughout your rental and sales journey. It’s always an honour to work with clients who are so open, kind, respectful, appreciative and engaged in the process. We’re so glad we could help. Your recommendation means a lot to us, and we’re sincerely grateful to have been a part of your real estate journey.

Pas Linares Published on Google

Fantastic experience: I’d like to thank both Renee and Craig for all the hard work they put into selling our property from the very start to the very end. They were nothing but professional honest and kind and the advice they gave was spot on. Craig and Renee kept us in the loop every step of the way and had our full trust which resulted in a quick and smooth sale process. Every step was transparent and informative. I’m not one to normally leave a review but I feel if this review helps someone make a decision to go with Frost It won’t be the wrong decision. Will definitely call on Frost Realestate should we need in the future. Was very refreshing to get such great service Thank you both

Frost Real Estate
Frost Real Estate

Thank you for taking the time to leave such a kind review — especially knowing it's not something you normally do :) That means a lot to us!
It was great working with you and your family from start to finish, and we really appreciated the trust you placed in us. We’re here if you ever need anything in the future, and we truly appreciate your support.

Sylvie Hirt Published on Google

Fantastic experience: l highly recommend Craig & Renee of the Frost real estate ,very professional and passionate people and they put my mind at ease when it came to selling mums house. Thank you

Frost Real Estate
Frost Real Estate

What a great pleasure and honour to represent your family in the sale of your Mum’s home. Thanks so much for taking the time to write a review, it is much appreciated

Afshin Koohestani Published on Google

Fantastic experience: Craig was fantastic to work with. He was honest, quick, and really knew the local area. He helped a lot with getting the house ready, brought in great tradies, and made the whole selling process smooth and stress-free. Very professional – highly recommend!

Frost Real Estate
Frost Real Estate

Thanks so much for the review. The house sale certainly benefited from Renee Frost’s oversight of the relevant trades and staging. We have a great team of tradies and suppliers she works with and together they certainly do a great job. It makes my job in sales so much easier and helps the buyers get an understanding of how to setup the home.

Haithomy Oraha Published on Google

Negative experience: Worst real state in walllan unfortunately doesn’t have any type of respect and don’t know how to deal and talk to other people very disrespectful

Frost Real Estate
Frost Real Estate

Thank you for taking the time to leave your feedback. I’d like to clarify the context of our recent interaction to ensure transparency and accuracy for those reading.

You contacted our office regarding an inspection at 83 Duke Street, Wallan. During our conversation, I politely explained our agency’s policy, which is a commitment we make to our home sellers: we only conduct private inspections for buyers who are ready to purchase and have their finance pre-approved. You indicated that your finance was still a few weeks away from being finalised, which meant we were unable to proceed with an inspection at this time.

I further explained that we would be happy to arrange a viewing once your finance application had commenced, but also noted that due to strong interest and offers already received, the property may be sold before you're in a position to act.

While I understand your disappointment, I must also respectfully clarify that the conversation became inappropriate and abusive. As part of our responsibility to maintain a respectful and safe workplace for all staff, I informed you I would be ending the call and did so professionally after saying goodbye.

At Frost, we are committed to treating every client with courtesy and fairness while also upholding the trust placed in us by our sellers. We regret that your experience has left you feeling dissatisfied, and we wish you all the best in your property search.

Lex Pixie Published on Google

Fantastic experience: I cannot speak highly enough of my experience with Forest Real Estate and in particular, my incredible agent, Craig. From the moment I walked through their office door, I knew I was in safe hands. My agent demonstrated an exceptional level of professionalism. What truly sets him apart is his understanding that buying and selling property is not just a transaction—it is an emotional journey. He approached the process with both expertise and genuine empathy, making sure every step was as painless and worry-free as possible for me. He consistently acted in my best interests, providing sound advice, constant support and reassurance at every turn. His ability to balance a professional acumen with a human lens is rare and refreshing. Believe me! I felt heard, respected and entirely confident that he had everything under control. The entire team at Forest Real Estate is outstanding, responsive, approachable, and committed to client care. If you are looking for an agent ( sell/ rental) who will not only get do the job but make the experience seamless and stress-free, sign up Forest Real Estate. Craig even helps you find your next property ( acts as buyers agent as part of the his service).

Frost Real Estate
Frost Real Estate

Thanks so much for such wonderful words.

Renee and I really appreciate your feedback.

Grace Smith (gracehennessysmith) Published on Google

Fantastic experience: Couldn’t recommend Frost Real Estate enough. So helpful through the entire selling process. Great communication and good wholesome family business vibe.

Frost Real Estate
Frost Real Estate

Thanks so much for taking the time to write a review. That is lovely feedback that our family values filter through to have enabled you to have had a helpful sales experience.

Stephanie Wild Published on Google

Fantastic experience: Thank you. Craig and Renee for doing a fantastic job in selling my home and advising me on the best way to sell and buy a new one

Frost Real Estate
Frost Real Estate

Congratulations on your sale and on securing your new home! It has been a great journey. It worked out well selling your home first and then being involved in representing you in buying another property on the very next weekend and lining up simultaneous settlements.

hikma hussen Published on Google

Fantastic experience: Craig has helped me and my family purchase our dream home, and I couldn’t be more grateful! As first time buyers and no knowledge on the buying market, He was knowledgeable and professional and always had our best interest in mind. The process was smooth and stress-free thanks to his dedication. I highly recommend Craig for anyone looking to buy a home! Thank you so much!

Frost Real Estate
Frost Real Estate

It was so lovely to meet your family and to be involved in helping you buy your first home. Congratulations again!

jacob gibson Published on Google

Fantastic experience: Craig was friendly, professional and more than happy to help with each step. Thank you!

Frost Real Estate
Frost Real Estate

Thanks Jacob for your kind review. I enjoyed introducing you to your new home and hope you thoroughly enjoy it.

linda geekie Published on Google

Fantastic experience: I want to give a huge thank you to Renee and Craig for going above and beyond to help me sell my house. The whole process felt extremely overwhelming, but they made me feel at ease every step of the way. Their support and dedication were beyond anything I could have expected from a real estate team. They truly went the extra mile to ensure everything was handled smoothly and efficiently. I'm so grateful for their hard work and care throughout this journey!

Frost Real Estate
Frost Real Estate

Working with you to sell your home has been one that we will always remember fondly. You are a very special person who we are super grateful to now know. We wish you the very best for your future and look forward to hearing lots of good news over the years to come.

Jordan Published on Google

Fantastic experience: Craig and Renee were fantastic to work with genuine, transparent, and always made us feel comfortable throughout the process. We really appreciated their professionalism and expertise and wouldn’t hesitate to recommend their services!

Frost Real Estate
Frost Real Estate

It was an absolute pleasure to get to know you both while selling your home. Thank you for trusting us with the sale. We look forward to receiving photo updates of all that you achieve in your new home.

Meagan Ashley Published on Google

Fantastic experience: Craig and Renee have been an absolute pleasure to work with! Craig has been kind and diligent as he walked me through the process up to a successful sale. While technically he was representative of the seller, I also felt supported by Craig and Renee as a buyer. Professional, detail-oriented, and a great communicator, Craig was able to breakdown any mystery surrounding the selling process. He shared his time generously, was quick to return calls and messages, and was thoughtful and kind in his manner. I am grateful to have had such a beautiful experience with something so important as buying a new home. Thank you Team Frost!

Frost Real Estate
Frost Real Estate

Meagan, assisting you with the purchase of your new home was a lovely experience for us both. We value all the conversations shared together and are grateful for your trust. We wish you the very best for you in your new home.

Damian Published on Google

Fantastic experience: We cannot say enough good words about the team at Frost real-estate! We had honesty and great communication all the way through our journey. Highly recommend to everyone!!!!

Frost Real Estate
Frost Real Estate

Thanks very much for your kind review. We really appreciate it and are glad that the journey of selling your home went well for you all. We wish every success with all of your endeavours.

Pat Giuliano Published on Google

Fantastic experience: Renee was an absolute pleasure to work with. From the initial consultation to closing, she was attentive and proactive. Her communication was excellent, and she made sure that we felt confident and informed throughout the entire process. She went above and beyond to ensure everything went smoothly and on schedule.

Frost Real Estate
Frost Real Estate

It's so kind of you to take the time to write this review. I really appreciate your kind words, appreciate your referral to others and loved the opportunity to offer our service to you.

Kiri White Published on Google

Fantastic experience: Craig helped us through the offer and negotiations process to purchase a house. He shared his insights, gave sage advice about how and when to do things, helped strategise with us, and handled the negotiations on our behalf. Really took the stress out of the whole thing. Couldn't recommend him highly enough!

Frost Real Estate
Frost Real Estate

Thanks for taking the time to write this review. I am so pleased for your family and really happy to play a role in securing the home on your behalf.

dave summers Published on Google

Negative experience: 50 days before contract exchange, I received this agent's solicitor letter threatening court proceedings if his commission was not paid within 30 days. This cheeky agent also demanded that I pay his solicitor's costs. ($500). 35 days before contract exchange this desperate agent lodged a V.C.A.T. claim against me claiming payment and demanding I pay his lodgement fee . ($650). A further demand was that I sign a four-page Non-Disclosure Agreement. Why? Commission payment ($18.000) was made promptly after contracts were exchanged. Mr. Frost, you did not sell our house. A buyer was introduced by another agent within 5 days. I fully understood my commitment to our contract but requested you follow a not unknown practice between agents and share 20% of your $18.000 commission with the buyers agent, a figure he accepted albeit from my own pocket. In my opinion, you were legally correct but greedy and morally corrupt. Be informed, should you respond with any further untruths I shall sue you. Mr. Frost, Our dispute is ongoing. Had we not accepted the ready buyer' offer, or lost the opportunity to purchase the only house we considered buying our property would have been withdrawn from the market. Your business had our listing and we had no issue paying full commission for the sale of our house. Our dispute lies with the referral fee which is normal and common practice between agents. Ref. TV documentary "4 Corners" 27th March 2023. Our dispute lies with the $3,600 we had to pay the referral agent. Sadly, you were not content to walk away with $14,400 for doing nothing, when the probability would have been zero. I have suggested the disputed amount amount be donated to charity. (my choice is "The Royal Melbourne Children's Hospital"). You have refused. I will remove my review when our dispute is settled. Dave Summers.

Frost Real Estate
Frost Real Estate

After signing an exclusive sale authority with us, you chose to go behind our back and sell your home with another agent. This was with the full knowledge you would be required to pay both agents. Your own legal representative even explained to you that you were required to do so. We have discussed this with you in email and in person on many occasions over the last few years. Recently you removed your review and you’ve previously admitted that you and the other agent were in the wrong. Yet, in the last two weeks you threatened in person and in email to post a one star review unless we gave $3600 to you or to charity. This is blackmail. You have also made it clear that you have actively turned people away from using our business. We will not be bullied and believe clients will see past this review to know our true character.

George Published on Google

Fantastic experience: Presentation and follow-up is excellent. Craig and Renee not only professional but friendly and easy to get along with. After sales service was exceptional and made settling in a lot easier.

Frost Real Estate
Frost Real Estate

George and Libby, it was a delight to introduce you to your new home. It gave us so much joy to see you happily moved into Hidden Valley. You are an asset to the community and we hope you continue to enjoy your lovely home.

Helen Taylor Published on Google

Fantastic experience: We thank and highly recommend Frost Real Estate. During our recent sale their knowledge of the local market was insightful and articulated to us very clearly. Every piece of information passed onto us was backed up with concise data, passed on verbally as well as visually, allowing ample time for all the data to be discussed thoroughly. There was never a grey area, Craig Frost is straight up a ‘what you see is what you get’ man, with no fantasy attached.

Frost Real Estate
Frost Real Estate

Thanks Helen, thank you for trusting us to represent you in the sale of your beautiful home. It was our absolute pleasure to assist you and John in making this move. It was made all the better knowing that you were not moving far away. All the very best with your new home and making it your own.

janet brown Published on Google

Fantastic experience: Craig and Renee Frost are amazing. They are professional, good communicators and caring. They have great understanding of the market, guiding me through the purchase of my new home and the selling of my old home. I highly recommend Frost Real Estate. Janet Brown

Frost Real Estate
Frost Real Estate

Janet we can say for certain that you have been absolutely delightful to deal with and seeing you secure in your new home means the world to us.

Michael Giuliano Published on Google

Fantastic experience: I can't say enough good things about Craig & Renee. They made the entire process of selling our family home straightforward and stress-free. Their market knowledge is top-notch, and Craig’s negotiation skills are impressive. He always kept us informed and was available to answer any questions we had. If you're looking for a team who genuinely cares and know their stuff, I highly recommend Craig and Renee.

Frost Real Estate
Frost Real Estate

Thanks so much Mike, its always a pleasure to represent you. Thank you for selecting us to sell for you - two times so far :) We really appreciate your kind words and hoping life is going really well for you and your family.

Chelsea Dragon Published on Google

Fantastic experience: Thankyou to the team at frost real estate for the smooth sale of our home. Craig was the realtor to sell our home. He was fantastic throughout the entire process. From first meeting, through to the sale he was professional, and went above and beyond. He listened to our concerns, acknowledged our views and opinions, offered his expertise and was holistic and honest in his approach to real estate. I appreciate his hard working and diligent attitude, professional communication and honesty. Every inspection was private which gave a personalised feel. I highly recommend frost real estate to anyone! We have also experienced frost real estate through a buying process. From a buyer’s perspective this was also smooth and a nice experience

Frost Real Estate
Frost Real Estate

Thank you so much for taking the time to write about your experience in selling and buying through us. We really appreciate your kind words. Most of all we are thrilled to have been part of getting you happily moved and that you trusted us to help you with the process. We look forward to seeing you set up in your new home and wish you the very best for your family’s future.

Tom Walters Published on Google

Fantastic experience: Craig and his partner did a great job staging my property and selling it in a slow market. Very happy with the result.

Frost Real Estate
Frost Real Estate

Thanks so much Tom. We really appreciate that you chose us to sell your home. It was an absolute pleasure to help with the presentation and super glad we got a good result for you. All the very best with your next plans in life.

Renee & Craig Frost.

Dianne Slater Published on Google

Fantastic experience: My home was on the market with a different agent for 6 months with no-one showing any interest and I lost all hope of selling my property. Then I spoke to Craig @ Frost Real Estate and from the very first conversation I had a completely different journey. I discovered why my home had not been selling, and with Craig’s knowledge and expertise was able to advise a way forward providing me with the hope that I could sell. I was then introduced to Renee who did an incredible job with the photographs and presentation of my home, so once it was back on the market looked like a completely different house. The communication from Craig and Renee was second to none, keeping me informed throughout the process, contacting me at all times of the day which showed their dedication. My home sold in 34 days and at a great price, Craig and Renee were simply fantastic.

Frost Real Estate
Frost Real Estate

Hello Dianne,
Thanks for entrusting your sale into our care after such a difficult first experience. We are so glad that the property has sold and that you have had a better experience with our process than with your first agent.

Ben Hooper Published on Google

Fantastic experience: As a purchaser, I found Craig’s approach to be helpful and straight forward, with a high degree of integrity. The team at Frost made the whole process clear and simple and went above and beyond to help us every step of the way through settlement and even afterwards - with an excellent post purchase experience. Thank you again for providing such a great service to myself and no doubt to the vendors. If we ever make a decision to sell Frost will be the agency that we seek to do business with first!

Frost Real Estate
Frost Real Estate

Thanks for the review Ben, I am so glad you have found a home that you love and enjoy!

N Ray Published on Google

Fantastic experience: From the very first meeting with Craig and Renee @ frost realestate, I felt very comfortable straight away and knew that I was in good hands with their integrity, kindness, loyalty, knowledge, friendliness and professionalism. Property sold within a week. Totally recommend Frost realestate for an honest, reputable and reliable team. Thankyou

Frost Real Estate
Frost Real Estate

Thanks so much for your wonderful review we have loved meeting and getting to know you!

kane l Published on Google

Fantastic experience: When we were looking at selling our family home, we invited Craig and Renee in to complete an appraisal and it was one of the best decisions we made. Right from the very start, Craig and Renee were prepared, always honest and nothing was ever too much trouble. Their attention to detail was exemplary and they thought of all the little things which took the stress out of the whole selling process for us. It was evident every step of the way that they saw our place as our home and not just another sale. We could not recommend Craig and Renee highly enough. Their genuine care, honesty and compassion during the whole process was absolutely priceless. Cannot thank you both enough.

Frost Real Estate
Frost Real Estate

Kane - thanks so much for those encouraging words. We are so glad you have had a great experience and we look forward to seeing you soon as you settle into your new home.

Erika Brunner Published on Google

Fantastic experience: Would highly recommend Craig both as a property manager and as a sellers agent. Great communication, always kept updated on progress and gave valuable advice.

Frost Real Estate
Frost Real Estate

I really appreciate the review. I am glad that both property management and the sale went very well and glad to hear you were pleased with the results as well as the communication

Patrick Barbara Published on Google

Fantastic experience: I baught my first house through Frost Real Estate, Craig was great to deal with, the whole process was very easy and hasstle free

Frost Real Estate
Frost Real Estate

Congratulations on your first home!

Emma Thomas Published on Google

Fantastic experience: Craig & Renee were wonderful from the beginning of our journey to the day we put the sold sticker on our home. They were personable & professional and nothing was too much trouble when going through the process. Highly recommend using this fantastic family run business.

Frost Real Estate
Frost Real Estate

Thanks so much Emma. Congratulations again on your new home. We can hardly wait to see your vision for the home come to fruition.

Nick Eyles Published on Google

Fantastic experience: Precessional, knowledgeable, thorough, WILL get you the best price!!! That’s the best way do describe the services provided by Craig and the team at Frost Real Estate. I don’t think I will ever have as good of an experience selling a home ever again. Super helpful and extremely thorough with every detail of the sale process. When choosing your agent to sell your home. Look no further than Frost Real Estate.

Frost Real Estate
Frost Real Estate

We had such a great time representing you in the sale of your home and getting to know you all. Credit to you both for all the work you did preparing the house for sale. Congratulations again.

Annette Kirby Published on Google

Fantastic experience: I had the pleasure of working with Craig and his team at Frost Real Estate for the sale of my house, and I couldn't be more satisfied with the exceptional service they provided. After having my property on the market with another agent for 8 months without success, it became clear that a change was needed. The initial overpricing by the previous agent was evident, and even other estate agents who assessed my property agreed. However, Craig was the only one who provided a solid justification for adjusting the price. Craig's expertise and honesty stood out throughout the entire process. Despite the initial challenge of dropping the price, Craig managed to sell my house within a remarkable 2 months. His dedication to one-on-one inspections ensured personalised attention and feedback, keeping me informed every step of the way. What truly set Craig and his team apart was their comprehensive service. They went beyond the typical responsibilities of a real estate agent. Craig arranged for his team to assess the house, offering valuable advice on presenting the property to its best advantage. Furthermore, Craig seamlessly negotiated the purchase of my new home, demonstrating his skills in both buying and selling. Craig waved his magic wand while selling and buying my home, ensuring a smooth and stress-free process. I appreciated Craig and his team's honesty, reliability, and constant communication. Their commitment to providing a top-notch experience for their clients is evident, and I wholeheartedly recommend Frost Real Estate to anyone seeking a trustworthy and effective real estate partner.

Frost Real Estate
Frost Real Estate

Thanks so much for your review, it was great to see you happily moved to your new home especially after your negative experience with the prior agent around being over promised on price!

Miffy Stone Published on Google

Fantastic experience: I have absolutely no hesitation in recommending the outstanding and wonderful team at Frost Real Estate, Craig and Renee. They are both professional, hardworking, genuine, patient, kind, caring, honest and supportive people. All qualities I admire. They offer a service like no other. I bought and sold my beautiful dream home with them. It was a very difficult, heartbreaking and emotional decision for me to sell however I knew it was in the best hands possible. Both Craig and Renee go above and beyond to ensure they get the best result for you and guide you through the process step by step. They also helped me purchase my new forever home offering advice, support, guidance and knowledge. I can’t thank them enough. They are truly the best Real Estate Agency team I know.

Frost Real Estate
Frost Real Estate

Miffy, we have thoroughly enjoyed working with you in the sale and purchase of your new home. It gives us so much pleasure to know that you have done so well at both ends of the journey. It has been so nice getting to know you and see you take on this challenge with wisdom and courage. We hope to stay in touch and wish you the very, very best.

Renee & Craig Frost

Omar Shabaneh Published on Google

Negative experience: Craig is a great guy with good communication. I would love to give him 5 stars but can't as the sale price achieved for our property was well below expectations. We wish Craig and his family all the best for the future. PS - the below response is factually incorrect and seems to be shifting all the blame on to the seller. It was actually 23.5 not 21. Even aware of this fact you still expected to achieve a higher sale price. It was also a unique property for the area. We had also followed your advice with full staging, installation of a new gate and other improvements. It's okay to accept you had got it wrong as it happens from time to time. We went with your initial suggested sale price and it was only after the property was not receiving offers that you applied pressure to reduce the advertised price fearing it would not sell. We were reluctant to reduce the price but ended up following your advice to do so. Even you were a bit surprised by the final outcome, you told me yourself. I know you did your best, but also it is good to accept some responsibility. It is fair to say we both underestimated the true market conditions.

Frost Real Estate
Frost Real Estate

We were honest about our view of the property price before you signed and during the process. We initially appraised your property based on your advice that the house was 26 squares and in comparison to recent sales data. The house turned out to be only 22.47 squares which lowered our appraisal range further. It's unfortunate that you chose not to take our advice and advertised your home at a much higher price than we advised and where we appraised your home. It was on the market for just under four months. We did not have many enquiries until the price was reduced. This is exactly what we advise people not to do as it can hurt the sale. We also note that you sent us a 7 news link noting property owners selling at a loss during the higher interest rate period. We acknowledge that the higher interest rates had a detrimental impact on the property prices and did articulate this prior to you signing with us. The price you were hoping for proved to be far in excess of what the market was willing to pay. We ended up with 12 private inspections and three offers. We stand by the result knowing that we achieved an outstanding result in a difficult market. We passionately believe we provided you with all of the information to make an informed decision for your family. You chose to accept the highest offer and to sell. We acknowledge that your dream price was in excess of what anyone in the market was willing to pay.

We stand by the process and information given to you and would not change anything about the way we conducted this sale. We wish you had trusted our price range from the beginning - this may well have led to a better result. We always strive to achieve the highest and best offer in market for home sellers. We continue to hope the very best for you and your family.

Garry Harvey Published on Google

Fantastic experience: Craig & Renee have sold many properties for us over the years with tremendous results. Their professionalism is second to none and they have a genuine care for achieving great outcomes for their vendors. They take an active role throughout the entire sale process offering guidance and lending a hand to ensure the property is presented in the best possible way. We are so grateful for everything you have helped us achieve on our property journey so far.

Frost Real Estate
Frost Real Estate

Thanks for the review, such an honour to represent such a well informed property investor when you sell your properties!

Marie Robinson Published on Google

Fantastic experience: Craig and the team at Frost Real Estate were a pleasure to work with and we sold in under a week for more than we expected! Photography was beautiful, and the professional and great customer service we were given was outstanding. Highly recommend Frost Real Estate to anyone wanting to buy or sell a home.⭐️⭐️⭐️⭐️⭐️

Frost Real Estate
Frost Real Estate

Thanks so much for the review. We were honoured to represent your family in the sale of your Mothers home

Nina Parharidis Published on Google

Fantastic experience: Craig and Renee honest, reliable, friendly and most of all genuine. From the moment you meet them you know they are trustworthy and honest.They went beyond our expectations in reaching our dream! We thank them for that! They helped us every step of the way, with guidance and support. They are the best real estate team we have ever worked with. Would recommended them to all.

Frost Real Estate
Frost Real Estate

What a wonderful family and what a great privilege to be a part of your journey

Tarryn Kitch Published on Google

Fantastic experience: Craig and Renee were amazing! From the beginning we felt comfortable and loved the approach they had to selling our home. We will be recommending Frost Real Estate to everyone we know!!

Frost Real Estate
Frost Real Estate

This was a meeting by chance that was meant to be. We are so glad to have been sent your way at the right time and to have helped your lovely family sell your home. Thank you for you beautiful words and we will be sure to follow your families journey and adventures. We wish you the very best.

Kaili Thomas-Cathay Published on Google

Fantastic experience: Craig and Renee Frost wow where to begin. You are truly incredible people not only making nans future house come true but just your honesty and caring towards our family for the purchase of her new and forever home. We are forever grateful and highly recommend Frost Realestate. Thankyou again to the both of you amazing human beings. :)

Frost Real Estate
Frost Real Estate

Those are lovely words and we really appreciate them. So glad your Nan is safely settled.

Nikos Tzouroutis Published on Google

Fantastic experience: Craig and his team are true professionals. They were clear in the sales campaign and strategy. We are very happy to recommend Craig in any real estate needs you may have. The family is very happy with the outcomes and sales results. Thanks

Frost Real Estate
Frost Real Estate

Thanks so much Nick. It was a pleasure to represent your family

Daniel Published on Google

Fantastic experience: The best real estate agents, I've had the pleasure of buying property with and finalising my settlement with. They are very helpful in showing off everything a property has to offer, and they answered all my questions during inspections and leading up to settlement. Best part of the process is they stayed in contact during the whole process of buying and the settlement of the property. Renee and Craig are very helpful.

Frost Real Estate
Frost Real Estate

Thanks so much Daniel. Your feedback means so much!

Bea Carr Published on Google

Fantastic experience: Craig and Renee have now sold two houses for us. They made the whole process smooth and easy. Both houses sold very quickly and in both cases the price we got was higher than we expected. They looked after us, not the buyer. It was quite different from the experience we've had with other agents. We highly recommend Frost Real Estate. Bea and Brent Carr

Frost Real Estate
Frost Real Estate

Thanks so much for your feedback. It is always a pleasure to sell homes for good people!

Genevieve Overell Published on Google

Fantastic experience: The Vendors selected Craig Frost to represent them in the sale of their property. The Purchasers cannot speak highly enough of his professional conduct, availability, integrity and readiness to assist in any way possible!

Frost Real Estate
Frost Real Estate

Thanks so much for sending this review. I was so pleased to be a part of your families purchase and so glad to be of help.

JASPREET SINGH Published on Google

Fantastic experience: he is the best real estate agent in town. he deals with you not as a client but as a close friend. His work is very transparent no lies, no BS. he is very thorough with his inspections and able to answer all inquiries.would highly recommend him.

Frost Real Estate
Frost Real Estate

Thanks so much Jaspeet, it has been great getting to know you and your family. Thanks for the feedback it means a lot!

anupreet kaur Published on Google

Fantastic experience: Recently bought a property listed by Craig . He is the honest realtor I have ever met . He is very honest and transparent with both buyers and sellers. Works very hard and always have a smile on his face . Very kind and helpful. Very accommodating . Would highly recommend him .

Frost Real Estate
Frost Real Estate

Thank you so much for those lovely words. I am so pleased your family is happy with your new home. I can imagine many family gatherings happening in the near future.

Marlene Meyers Published on Google

Fantastic experience: Steve and Marlene were very happy with the service and very happy with all that Craig has done for us in the sale of our property and looking forward to moving into our new home , thank you Craig and Renee.

Frost Real Estate
Frost Real Estate

Thanks so much Marlene and
Steve. We are so glad you have been happy with our service. We look forward to having you in the neighbourhood!

Ben Rimington Published on Google

Fantastic experience: Craig was excellent to work with throughout the purchase of our new property. He made sure to give us the time we needed for our inspections and was thorough in his explanations. Contacting Craig with questions and follow up was never an inconvenience as he was always happy to help.

Frost Real Estate
Frost Real Estate

Thanks Ben and I am very much looking forward to seeing your plans to renovate come to fruition and looking forward to having a look when it is completed. Enjoy you new home.

Stephanie Mann Published on Google

Fantastic experience: Couldn't recommend Craig highly enough, professional, kind, passionate. Took the time to explain the process to us as first home buyers, and made our experience so smooth and enjoyable. It was so refreshing experiencing the honesty and integrity he showed, which was rare to find in real estate!

Frost Real Estate
Frost Real Estate

Thanks so much for your review. It was a real joy introducing you to your first home. I know you are going to love it there.

Jesse Mallon Published on Google

Fantastic experience: Craig was super lovely and helpful throughout the whole process.

Frost Real Estate
Frost Real Estate

Thanks so much Jesse, great to see you finally find your first home. It was a real pleasure to be part of your journey.

Richie Isles Published on Google

Fantastic experience: I would like to say a big thank you to Craig & Renee from Frost Realestate for the recent sale of our property. Right from our first introduction their experience and honesty stood out. With the house being a previous rental property it needed a lot of work before we could put it on the market. As we are located interstate it was always going to be a challenge managing it from afar. Renee took the stress away by managing the property on our behalf. She did this with ease from managing the trades right down to the finer details with staging the property. In the end our house sold in 4 days in a changing market. We can honestly say this wouldn’t have been possible if it wasn’t for Craig and Renee. They always went above and beyond and kept us updated throughout the whole process. We were recommended to use Frost Realestate and I’m we made that choice.

Frost Real Estate
Frost Real Estate

Hello Richie, thanks so
much for this review. What an amazing transformation occurred on your property. We are so glad that you did all you could to capitalise on this great investment and that we had the opportunity to be on the journey with you.

Eleanor Yeo Published on Google

Fantastic experience: Without any knowledge of selling a house, Craig and Renee took the time to explain it in layman’s terms, and was patient throughout the process with our ongoing questions. Craig was constantly in touch with help in the preparation of the house and comments made by every potential buyer up till the end of a congratulatory sale.

Frost Real Estate
Frost Real Estate

It was an absolute pleasure getting to know you and your family when selling your home. We loved the opportunity to assist you and were so happy to see you successfully move into your new home.

David Coustley Published on Google

Fantastic experience: From Marie, John and siblings Melissa and David, all we can say from the words of a well knows song is simply the best! Better than all the rest! We will always remember the guidance, patience and values you practiced in your day to day activities which only made us feel comfortable and confident that you would only accept the most favourable result in selling our family home of more than 52 years. But wait, there more. You would also take us by the hand to help find our next forever home, even if it was through another agent. Well you did this and a whole lot more. What other realestate company would assist in providing additional support like boxes and then to see if we needed help packing? Craig and Renee. We will remember and keep you in our hearts always. We would highly recommend you both now and in the future. Thank you ❤️

Frost Real Estate
Frost Real Estate

Wow guys - you are the dearest people and we just loved being part of the huge step to let go of your family home. We are so glad that you have found a great new place to fill with love and memories.

Rhys Anderson Published on Google

Fantastic experience: We had Craig from Frost Real Estate assist us in selling our home in October 2021. It was a great experience; Craig and the team were incredibly helpful with advice in getting our house ready and walking us through the process. We found Craig to be really trustworthy and gave clear and frank advice. Ultimately, we got a great result as well selling in less than a week. I'd recommend Frost Real Estate to anyone looking to sell their home.

Frost Real Estate
Frost Real Estate

Hello Rhys, Thanks for the review. I am so glad you are happy in your new home and that we played a part in getting your happily moved

hamish webb Published on Google

Fantastic experience: Selling our home with Craig and Renee has been a pleasure and has made what could have been a very stressful time into an enjoyable experience. They took control of all the scheduling of cleaners and staging, making the house look immaculate while also working around our needs to make the process work for us. And they achieved a great result to boot! Hamish and Ceri.

Frost Real Estate
Frost Real Estate

Thanks Hamish, so glad we were able to help you. So great to help you secure your new home as well!

Mandy Published on Google

Fantastic experience: Great customer service and really a great person. I highly recommend. Craig has a very good knowledge of the area. Very reliable and efficient. Craig is a humble and honest person and has always guided me in a professional manner. Great personality, helpful and down to earth. He helped us a lot in this journey. Thank you so much for your kind support.

Frost Real Estate
Frost Real Estate

Hello Mandy,
Worry I have not replied to this earlier. I was so thrilled to get this feedback. We all have reasons for going to work and you have just affirmed me in the areas that make me get out of bed and keep doing the job I love.

Kuljeet singh Chauhan Published on Google

Fantastic experience: Thanks craig.. you have been a great help and helped us with all your knowledge and skills. Its so nice to have a agent like you who is willing to help the client at anytime. Would love to have you as our agent for our future investments. Once again thanks a lot.

Frost Real Estate
Frost Real Estate

Thanks again for the feedback. It is indeed a joy to be of service and help.

Jacob Napoli Published on Google

Fantastic experience: My Wife and i just purchased our first home, wouldnt have been possible without the hard work of Craig Frost, he was there every step of the way. Thankyou, one day we will use him if we ever need to sell

Frost Real Estate
Frost Real Estate

Congratulations on your new home. It is always a joy to see people find their first home together. I am glad to have been a part of your journey.

Lucy Webb Published on Google

Fantastic experience: I could not recommend Craig Frost Real Estate highly enough. Craig and his team helped us in both selling and buying our house. Craig’s transparent method and impeccable manner made the experience of selling our first home such a joy! I will be recommending him to everyone I know!

Frost Real Estate
Frost Real Estate

Thanks Lucy, we had so
much fun representing you and your family. You worked really well with Renee’s advice and your home was so beautifully presented. Buyer feedback was amazing and resulted in multiple offers and a great result for you. Thanks for having us as your agents!

Lisa Bosco Published on Google

Fantastic experience: Craig and the team at Frost Real Estate were highly professional from the get go. We were given regular updates on potential buyers and were never out of the loop with any detail about our sale. The selling process was easy and was always explained. The team were available to always answer questions and worked tirelessly to sell our property, even working on Sundays to get potential buyers through. Highly recommend Frost Real Estate for the selling of your next property.

Frost Real Estate
Frost Real Estate

Hello Lisa. What a pleasure it was to represent your family. You have all done so much work to get the property ready for market and I looked amazing!. Thanks for inviting us to enjoy the journey with you and thanks for the amazing review!

Matthew Bosco Published on Google

Fantastic experience: Craig and his team at Frost Real Estate were exceptional. From the first visit to our house all the way through to the deal becoming unconditional they have been there without fail. I wasn’t sure whether to sell private or go to auction. After being shown the process in easy everyday language, going private was a no brainer. Not once did they lie or promise a price without reason. They kept us up to date with the real and current data of our sale area. Our final sale price exceeded our expectations and without a private sale this wouldn’t have been reached. Thank you.

Frost Real Estate
Frost Real Estate

Hello Matthew, Thanks for the review. I am glad that the information provided enabled you to make an informed decision about the sales process. The danger of the auction process is that an agent can never ask the purchaser for their highest offer. So glad you went with us and achieved everything you could from the sale.

Clint Youlden Published on Google

Fantastic experience: One simple quote from my favourite author sums up our experience with Craig, Renee and Fiona.... "Mediocrity knows nothing higher than itself, but talent instantly recognizes genius." -Arthur Conan Doyle. Craig is simply unrivalled in skill and execution compared to any other agent I've ever encounteredin the real estate game.

Frost Real Estate
Frost Real Estate

Thanks so much for that glowing review. Reading that made my day. Our sales process has been honed by our team over years. Thanks for all the effort your family put in, in presenting your property so beautifully. We were all a great team in getting a great result. We also acknowledge our happy buyers who have bought themselves a wonderful first home.

Bec Benini Published on Google

Fantastic experience: We sold our house in July this year and were overwhelmed with the decision of choosing a real estate agent who we could trust to sell our first home. We found Craig and Renee through a glowing recommendation from a friend, and we could not be more thankful that we did! From the very first meeting, Craig stood out from other real estate agents who we had met with. He was so genuine and it felt like he truly cared about our situation. He was professional and knowledgeable, and explained his whole process very clearly. We loved his ethical approach and we really felt like we were in good hands so we decided quite quickly that we wanted Frost Real Estate to sell our home. From then on, as we had suspected, our whole experience with Frost Real Estate was fantastic - I can’t fault them. When we met Renee we felt even more certain that we had made the right choice. Renee went above and beyond to help us with presenting our house at its fullest potential, which we believe really made a difference in the final result. They were never too busy to answer our (many) questions throughout the process. Doing all of this during COVID and also expecting our first born in just a couple of months, it was a very crazy time! Craig and Renee made us feel confident and reassured through the whole process and we were very happy with the final result too. Craig and Renee made selling our house such a positive and enjoyable experience. Their warm, personal approach made us feel like we weren’t ‘just another sale’ to them. We would definitely recommend them to anyone looking to sell their house, and we know we will be using them in the future too! Thank you Craig and Renee for putting a much warmer touch on real estate and actually making it an enjoyable experience!!

Frost Real Estate
Frost Real Estate

One of the best things about selling property is that we get to meet people like yourselves. Beautiful people! It was our absolute pleasure to assist with the sale of your home. Thank you very much for sharing your kind feedback and taking the time to write such a lovely review. Take care and enjoy your new home.

Kayla Southorn Published on Google

Fantastic experience: We were dreading the process of selling our home, as sometimes it can be an incredibly stressful time. Both my partner and I have dealt with a lot of agents over the years, but thanks to Craig and Renae and the team at Frost Real Estate, it couldn’t have been easier. Craig has a clear passion for real estate. He came to our house very well prepared and full of information regarding sales of similar properties and block sizes around the area, and gave us honest and straight forward advice that we could easily understand. We had to list our house during stage 4 restrictions, but Craig still managed to sell our home. He always kept us up to date with potential buyers, restrictions and always had a plan for the next step. Renee has an amazing sense of design and attention to detail, and she helped us present our home in the most beautiful way. She was always happy to answer any questions and provide us with as much advice we needed. I highly recommend Frost Real Estate. The whole team is amazing, and we can’t thank you all enough for making this a pleasant experience.

Frost Real Estate
Frost Real Estate

Wow Kayla, these are such kind words. We are very grateful to you for taking the time to share your experience of selling with us. It was a pure delight to have assisted you and Alan with the sale of your home. It's true to say that we were completely invested in seeing your family achieve your goals. All the very best and we hope to stay in touch.

John Martonhelyi Published on Google

Fantastic experience: I cannot recommend Renee and Craig highly enough. They are motivated, professional and passionate about achieving the best result for their client using a process which is transparent, ethical and above all effective. They made a stressful enough process of preparing and selling my property a breeze. Renee's eye for detail and flair in presenting the property in the best possible way is a real asset and Craig's clear and concise communication throughout the entire sales process makes you feel part of it and totally reassured. In my case they went "above and beyond" and I have no hesitation in saying that you won't be disappointed if you engage Frost Real Estate to handle your property sale. Also Renee and Craig are genuinely nice people.

Frost Real Estate
Frost Real Estate

Thanks for your kind words. Thank you for trusting us with the sale of your family home. It is always the best result when we meet at an appraisal as strangers and settle the sale of the property as friends.

ThuHa Smith Published on Google

Fantastic experience: Great service and Stress-Free experience We would highly recommend Craig and Renee from Frost Real Estate. They helped us from organising all the necessary repairs to make the house ready for sale, to styling it to the best it can be. The whole process was stress free experience. They went beyond our expectation.

Frost Real Estate
Frost Real Estate

It was a privilege to sell your property and we were so grateful to be selected to do it. We look back on that time with wonderful memories and thank you for your continued support and ongoing friendship.

Fiona Bradley Published on Google

Fantastic experience: BRILLIANT! Where do I begin? I lost faith in real estate agents quite a few years ago, so much so, that I put off selling for a long time. That was before I met Craig. In the first few minutes of our meeting, I realised that his ideals matched with mine – no hard sells, no lies, no deceit – only respect, honesty and care for everyone in the process. Within the first 10 minutes, he began to discuss his business partner (who just happens to be his wife) in such glowing terms, which I found lovely and perhaps, if I’m honest, a bit disturbing – I mean, no one can be that good! I decided that I needed to meet this person, just to see if he was exaggerating (even just a little bit..). Then I met Renee – and yes, you guessed it, Craig was not exaggerating! She is truly amazing! I decided then and there to put my house on the market! I have not looked back. Renee made my life so much easier than I ever thought possible – for which I will be eternally grateful. They kept me informed every step of the way – always honest and in integrity. There were none of the tricks of the trade played out as with other real estate agents, which was utterly refreshing. That also meant that my own negotiation skills weren’t needed!! And when the house was sold in such a short time, with a great offer, I felt such relief – relief that there are real estate agents out there that can be in integrity and still acheive amazing results. I call them the Dynamic Duo – if you give them a go, you will not be disappointed. Fiona - 6 Hilltop Mews, Doreen

Frost Real Estate
Frost Real Estate

Fiona, thanks so much for this review. Your support means so much!

David Moore Published on Google

Fantastic experience: We highly recommend Craig and Renee Frost of Frost Real Estate. They have proven themselves to be Professional, Honest, Ethical, Helpful and Sincere. From our first meeting with Craig and Renee we were confident we were dealing with people who understood and embraced our thoughts and wants in the selling of our family home of 44 years. It was important for us to know that potential buyers would be dealt with honestly and fairly by our agent. We never doubted that Craig would meet our expectations in this and all other aspects of the sale process. Craig and Renee were most helpful in recommending a quality tradesman to rectify some minor problems unearthed by a pre-marketing building inspection. Craig and Renee gave us the confidence to follow their recommendations with respect to selling method, price range and eventual acceptance of a conditional offer. Craig’s navigation of this complication was masterful and extremely effective in helping our buyer dispose of another property to facilitate their purchase of our home. The ultimate success of this strategy in both sale price and obvious satisfaction of the buyer are testament to Frost Real Estate’s knowledge, experience, process and ethical approach. We are delighted with the final outcome. Marilyn & David Moore Greensborough

Frost Real Estate
Frost Real Estate

David, thanks again for the opportunity of representing in the sale of your home. It was wonderful getting to know you both while selling your home and we look forward to catching up again in the future.

Heather Dowling Published on Google

Fantastic experience: Both Craig and Renee were a pleasure to deal with through the entire process of selling our home. From Renee's assistance with getting the home ready for presentation to the market, to Craig's commitment to finding the right buyer, they were both incredibly professional and supportive throughout. We would have no hesitation in recommending Frost Real Estate to any home seller.

Frost Real Estate
Frost Real Estate

It was an absolute pleasure to sell your property and get to know you and your family through the process. Thanks very much for your kind words.

Casey Costa Published on Google

Negative experience: Where to start with this bloke and his back yard real-estate company, if you want a horrible experience buying your home look no further then frost. If you can find this back wards place and can put up with the top notch arrogants of Craig him self, prepair your self. This guys got his own rules and it's going to make your head hurt dealing with it. Any slight inconvenience will send him over the edge. You know that sold sticker that you dream of having put up, don't expect that any time soon. The four house's he must try and sells a year takes up too much of his time to put a sold sticker up, expect 3-4 weeks but you'll have to ask a few times. Over all do your self a favour and go some where else. I've heard other places even give you a bottle of wine for buying a house. Just please save your self.

Frost Real Estate
Frost Real Estate

Hi Casey,

It’s unfortunate to be hearing of your disappointment for the first time on this public forum. Up until reading this, we believed you to be happy with our service. We would have welcomed you to contact with us by phone or email to discuss anything of importance to you.

We’d like to take this opportunity to address your concerns.

We are proud of our sales process and our team who work to provide our clients with a great experience when selling and buying real estate.

We were happy to take a photo of you (the purchasers) in front of the signboard board (with a sold sticker) at a time that suited you both, us and the vendor. We also arranged for an additional viewing for you at this time, in addition to the final inspection.

Covid has extended the time it can take to receive finance approval, as in your case. Our negotiations with the vendor ensured that you received the permission to extend the finance approval clause to a later date, allowing you to secure the purchase.

Our conversations with your partner and her mother (who we understand works for another real estate agency) were positive and helpful in successfully purchasing the property. Our processes are designed to achieve the highest and best offer in market for the vendor, which we are employed to do.

We’ve heard many people complain about receiving cheap wine from other real estate agents however we will happily send you a nice bottle of wine, having now understood this is important to you. We wish you well with your new home and hope you enjoy the gift in the mail.

We prefer to provide a key safe (as we did for you) as many have appreciated its ongoing usefulness over wine which does not suit every client.

The vendor was very happy with the service we provided when selling this property as shown in their Facebook post and communication to us. We wish you felt equally as happy with our service and with the experience of purchasing your first home.I

Lauren H Published on Google

Fantastic experience: I was a first home buyer when I met Craig for house hunting in Melbourne area. As you may agree on with my experience if you are first home buyer.. I had no idea where to start, what I should know, not being taken advantage from people in negotiation for price etc. Craig provided a lot of advise to develop my knowledge, unlimited tips to prepare myself to deal with buying/looking houses. Craig's genuine and unconditional support led me to find a right place for my first property.

Frost Real Estate
Frost Real Estate

Lauren,
I am so glad you found your first home. I believe buying a home should be a lot of fun and filled with excitement and joy. I really enjoy working with first home buyers and ensuring they get all the information they need to make a decision that enables them to meet their needs

Carol Pinto Published on Google

Fantastic experience: Craig and Renee have been so amazing .We had no issues as they handled everything for us. They made our settlement such a smooth and less stressful experience. I would highly recommend Frost Real Estate

Frost Real Estate
Frost Real Estate

Thanks so much Carol

Justin Published on Google

Fantastic experience: Absolute empathy

Frost Real Estate
Frost Real Estate

Thanks Justin

Wilhelmina Green Published on Google

Fantastic experience: Craig and Renee sold my Son's house for him, they truly went out of their way with their suggestions, help and professionalism. Thanks to you both... Friends for life.

Frost Real Estate
Frost Real Estate

Thanks so much, definitely friends for life!

Totally Real Estate Published on Google

Fantastic experience: Frost Real Estate is a wonderful family business with exceptional service in Property Sales! They care and will go above and beyond to achieve the best result for their client. This team is highly recommended!!!!!

Frost Real Estate
Frost Real Estate

Thanks so much to the team at Totally Real Estate. Thanks for entrusting the sale of your family home to us. It is always great to deal with such nice people.

Unknown Published on Google

Negative experience: I really have no idea how Craig has so many good reviews. Looks like all from sellers anyway. I found him extremely arrogant, unprofessional and plain rude. He made plans for us to have a private inspection and changes the arrangements more than once then keeps you waiting. He proceeded to tell my mum “well it doesn’t matter anyway its going way above what’s advertised and we have already had multiple offers? How does he know that I was not willing to offer more than the asking price or the kind of money I have sitting in the bank? Sounds deceitful to both Vendor ( not waiting for offers ) and to the potential buyers. I would not recommend anyone to sell or purchase – use a reputable brand. Also property sold for $390k and was quoted $300k-$330K and was a private sale well under quoted !

Frost Real Estate
Frost Real Estate

I was waiting at the mentioned property five minutes before our agreed time. I saw two other clients whilst waiting for you. You never arrived. I left approximately 30 minutes after our agreed meeting time. You later rang and said that you had been waiting at the front of the property, whilst I had been out the front of the unit. You abused me for not waiting on the road. I offered to take you through the property later that day or even to take you through on Sunday. I informed you that we had a lot of interest in the property and that it would be sold by Sunday night. I also told you that all interest had been over the advertised range. I take great pride in never under quoting. The range presented was exactly in line with both my appraisal and the vendors expectations. Achieving an outstanding result for my client is something I am very proud of doing. Whilst I am sorry you did not get to see the property I made every effort to contact you. I apologised for any miscommunication that led to you not seeing the property and us missing each other. I am not sure what else I could have done.

Please be assured that I communicated your interest in the property and the above circumstances to the vendor who chose to proceed by accepting the highest of the eight offers I had documented on the property.

BX Published on Google

Fantastic experience: Superb service with the ability to go above and beyond any real estate agency I have used (and I have used four agencies in seven years). You were by far the best offering integrity and exceptional standards of practice. Thanks again for your dedication and kindness. If I sell again I will definitely be using Frost Real Estate. All the best.

Frost Real Estate
Frost Real Estate

Thanks so much for your kind words.

Sam Singh Published on Google

Fantastic experience: We recently purchased property via Frost Real Estate. No doubt Craig did put vendors interest first but he was equally concerned with my interests as well and tried to make the transaction as stress free as possible. I can say, he talk logical and know north Melbourne quite well. Highly recommended!

Frost Real Estate
Frost Real Estate

We are so glad to receive your feedback. Thanks for your kind words.

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