Lake Group Strata

Fantastic experience: Great to work with

Fantastic experience: Extremely happy with our strata manager Sherri Thomas. Nothing is too much of a problem. Any requests or queries she’s onto it and back to promptly. She is very professional and so helpful and friendly. Thank you

Negative experience: I am deeply disappointed with the level of service and management provided by this strata team. A professional strata management agency should fulfill its statutory duties, communicate transparently, and protect lot owners' investments. Unfortunately, this agency has shown a complete lack of responsibility and care. I would strongly advise lot owners and committees to look elsewhere for competent strata management.

Negative experience: I had lots of email and phone calls with the manager to chasing my repairs of my unit but nothing has been resolved. Promised to call but always only a promises.

Negative experience: I don’t have much too say but useless , nothing ever actioned takes ages to get a response never take a call . 1 example, car getting damaged 2 months ago under a building zero action in that time and continuing damage

Fantastic experience: Sherri and the reception staff have always been straight on board with any problem I may have had. Resulting in quick efficient resolution to any question or matter.

Fantastic experience: We have been very very lucky to have Stacey take over from Lake Group Strata, in our building, and honestly everyone here absolutely adores her. Every single unit comes to the meeting. That says a lot. She always asks about my twins who live in Thailand and somehow remembers everything about them, which just shows the kind of person she is. She genuinely cares about people, not just properties or paperwork. That warmth really comes through in everything she does. At our strata meetings people genuinely turn up just to chat with Stacey, because she is that easy to talk to and that approachable. She also gets things done. No mucking around. Straight to the point, efficient, organized, and reliable. But the thing we love most is her personality. She is easygoing, calm, friendly, and just very cool to deal with. The kind of person who makes everything feel simpler and less stressful. If you are looking for Strata management support in Newcastle, the Central Coast, the Hunter Valley, or anywhere nearby, you want Stacey. Truly. She is the best. Lots of love to you Stacey. Keep being you. Dr Bart Scanlon

Fantastic experience: Brad has been great to deal with. Always quick to reply to emails and sort any maintenance items within our complex.

Negative experience: The worst Strata Management Company you could deal with...8 years on a leaking roof with no action by the Strata Manager to the Owners Corporation...then when asked questions at the Extraordinary General meeting and was told that the questions should have been sent prior to the meeting as we were only to there to approve a quote...but at the sametime an additional quote was introduced.... Steer Clear of this company by all means...you will be doing yourself a favour.

Fantastic experience: Lake group strata utilised contracting services PAPeade Building, very professional to deal with and would not hesitate in dealing with them again.

Fantastic experience: Sherri is really pleasant to deal with and very polite!

Negative experience: Awful service from LGS. Poor management of funds. Ineffectiveness of managing claims resulting in an overcharge of additional levies. An average of 2 month response time from Robert Hintz as property manager. Unwillingness to look at alternate insurers for building insurance resulting in the committee needing to find their own quotes.

Negative experience: From getting basic property access sorted to fixing maintenance and building issues, dealing with Lake Group Strata has been nothing but an uphill battle. Communication is painfully slow - we regularly have to send 3–5 follow-up emails just to get a reply. As an owner, there’s zero real representation, and serious safety concerns like broken fences have been ignored for over a year. For a local business that claims its mantra is “to be better than we were yesterday,” they are falling very short.

Fantastic experience: Had a great experience with Sherri Thomas while arranging my renovation. She helped me with documents, the application process and even arranged the by-law lawyer. Very much appreciated

Negative experience: Would not recommend! Nothing positive to say about our experience with them. Looking for new Strata manager/company

Fantastic experience: Dom and the team at Lake Group strata are fantastic to work with. I have engaged them multiple times for strata management and highly recommend them to anyone looking for strata management on a new property or to take over strata management on an existing property. Highly knowledgeable, always got the time to explain things, and very efficient. I look forward to working with you on the next property.

Negative experience: I strongly advise against using this strata company, our strata manager, Aaron, never replied to emails or returned phone calls. We were constantly left in the dark with no updates, no follow through, and zero accountability. services were either delayed or not done at all, and basic responsibilities were repeatedly ignored. the experience was so stressful and mismanaged that i ended up selling my property just to get away from dealing with them. if you’re considering this company, i urge you to look elsewhere. there are far better, more responsive, and professional strata services out there, don’t make the same mistake i did

Negative experience: In my 40 years in the construction industry, dealing with Lake Group has been one of the most frustrating experiences I’ve had. Their understanding of customer service is virtually non-existent. Emails mostly go unanswered, and when they finally do respond, they often address only a portion of the issues raised—usually because they are unaware of the others. Out of sheer frustration, I began copying the CEO into emails and even requested that more resources be allocated to the team, as it was clear some of the staff—who were actually quite capable—were simply overwhelmed. Despite this, no timely response was ever received. For example, during the AGM, I asked a basic question: Who is the investment fund with, and what are the terms of the agreement? They couldn’t answer. It took two follow-up requests to get that information. In another case, we obtained quotes for roof repairs well before the rainy season. Despite our repeated follow-ups, they issued the work order to the wrong contractor. As a result, when the rain came and the roofs leaked, chaos ensued when they realized their mistake. Perhaps the most insulting part was being charged excessive disbursement fees for virtually everything they did—fees that actually exceeded their base service charge. We finally parted ways with Lake Group a month ago, and I regret not making the move sooner. We’re now receiving quality service, saving money, and no longer being hit with outrageous disbursement costs.

Negative experience: They are thieves , ripped me off and charged me $ $316 plus $9.2 and $130 and another $130 for no reason . Keep away of them and watch all their invoice.

Negative experience: Went to them for help and one of the strata managers had the audacity to lie. Very unprofessional and unhelpful.

Negative experience: After a number of years with Lake Group Strata we became increasingly frustrated that our appointed strata managers weren't able to get maintenance issues effectively resolved. So we sought proposals from a number of other strata management companies before settling on BCS Strata. We are now quickly working through our issues backlog and in hindsight we should have switched to BCS sooner.

Fantastic experience: Carol Rakowski couldn’t help me enough. Very nice lady to talk to.

Fantastic experience: We have been with Lake Group Strata for a year now, just had out annual meeting. Tomas was really helpful through the process, provided us with online options for access to voting and the meeting. We haven't had any issues with the customer service from these guys, always quick to respond to queries and provide solutions. Would recommend them to anyone entering the strata world.

Fantastic experience: LakeGroup Strata operate in an open and inclusive way and over the last year I have found them to be very helpful when I have had additional questions and queries.

Negative experience: Firstly,If I could give 0 stars I would.....it won't let me.This company is the worst strata company I have ever dealt with.Our daughter has had an insurance claim going on her property for over 12 months now,no one knows what they are doing there,their response times are horrendous and now onto a 3rd strata manager for the apartment block. I should have contacted ABC when I saw their special report about strata companies.... had no idea their service would be this bad. Constantly chasing them,there are a few things that need repairing after the work has been completed and now the builder is not contactable surprise,surprise....no tenant for over 12 months now,it's just not good enough

Fantastic experience: Brad Wright from Lake Group Strata is far and away the most professional and best strata manager with whom I have dealt (and I have dealt with a few over the years).He is punctual, attentive and follows up on all issues brought to his attention by all owners in the complex, no matter how minor. He runs a smooth meeting irrespective of the personalities involved. I would not hesitate recommending the company and in particular Brad to any corporation seeking an experienced and skilled strata manager. Thank you for your help over the last 5 or more years.

Fantastic experience: Jasmine recently took over the management of our Strata Plan and she has been great to deal with. She provided useful advice about a by law issue in a prompt and professional manner.

Fantastic experience: Lakes group strata reached out for my service on a couple of units. Easy to deal with and would not hesitate in dealing with them again. Very professional.

Negative experience: Paid our strata fees on time for the six years we owned our apartment. Upon selling, Lake Group Strata added a miracle $6450 fee before we could release the property. Utterly disgraceful. Stephen Boyce writes his own 5 star reviews? Like is he professional?

Fantastic experience: Good experiences with them

Positive experience: Professional organisation. Helpful strata managers

Fantastic experience: Nobody does Strata better than Lake Group Strata. As a Property Manager who needs to deal with many different Strata properties, I can say that over the years Lake Group Strata are by far the easiest to deal with and the most helpful.

Fantastic experience: I'm new to strata processes and procedures and a complete novice regarding dealing with strata management. Lindy at Lake Group Strata is the strata manager for my property and she has been extremely helpful, and I'd like to add extremely patient, in assisting me with the rectification of a plumbing issue at my property. All my enquiries were answered swiftly and Lindy responded with solution focussed comprehensive advice. Third-party advice was forwarded to me that resulted in a successful conclusion. I feel confident with Lindy as my strata manager and I feel secure in the knowledge that if I have any problems in the future Lindy will provide a superior, and professional, service. Dan Ould.

Fantastic experience: Great company to work with, jobs always have detailed descriptions and payments are always on time.

Negative experience: Strata managers do not communicate, they do not provide solutions to issues in their remit and overcharge levies. Would not recommend.

Fantastic experience: Lake Group Strata are always professional when I contact them.

Fantastic experience: Became a Strata owner in 2021 joined Strata Committee 2022 both new experiences after 50 odd years in Torrens world. It has been, and continues to be, a collection of revelations and challenges. Being in a 1940's built warehouse converted to ~100 Apartments in 2006 has meant a very heavy reliance on LGS and they have delivered and even outperformed at every challenge.

Fantastic experience: Carolyn and I would just like to express our gratitude to you for the services you provided us as our strata manager. We couldn’t have been happier with your professionalism in dealing with our strata issues these past years. When you first took over as our manager our committee was considering moving strata management companies and from the first day you said you would strive to change our minds. We think you achieved this easily in the first year. Your knowledge and application of strata rules is excellent and more importantly impartial and always fair to all parties involved. Your skills dealing with people ( of which there are many different types) is outstanding. We wish you and your family the best for the future. Matt & Carolyn

Fantastic experience: Cyarn Convery from Lake Group Strata has managed our account for a number of years and she has never let us down in that time. It has been extremely helpful to have the consistency of one efficient and proactive person to look after us. Cyarn is always ahead of the game and she isn’t afraid to effectively manage any of the tricky and difficult issues that arise in a strata situation. In addition to her knowledge and attention to detail Cyarn is easy to work with and has excellent communication skills. I feel like I am part of a team who are invested in the property with Cyarn as our manager. Julie Curry

Fantastic experience: Thank you Lake Group Strata & the lawn/garden maintenance company “A Bit Off The Top” for transforming our front garden. Your expertise and professionalism is greatly appreciated!!

Negative experience: Your Strata manager Jessica Babb encapsulates the qualities of every one star review you read on google reviews and on the Product Review page. I would DEFINITELY NOT recommend doing business with Lake Group Strata.

Negative experience: Unfortunaterly we are part of a strata and cannot get away from this company. UNREPONSIVE INCOMPETANT and will not get things done. Cyarn is a nightmare. Steer well away.

Negative experience: Completely unprofessional, unresponsive and jeopardized the sale of my unit. They issued information to a buyers agent about a 40% increase in strata levies before notifying me of the increase (causing the buyer to think I had been deceitful). When I spoke to them on the phone, they couldn’t understand that putting my levy notice in the mail the same day they provided that information over the phone to the buyer’s agent, was unprofessional. Further, the levy increase was not agreed to by strata committee at the AGM 2 months earlier, but the minuted plan to move funds from one fund to another didn’t make its way into an updated budget. The have since organized a meeting to reconvene and correct this, but it took so long that it’s after my sale closes and has cost me thousands of dollars in adjusted sale price.

Fantastic experience: Very professional , excellent service. Modern offices and rooms.✅

Fantastic experience: Lovely to deal with and very responsive!

Fantastic experience: A sincere and highly professional, competent service provided in both a friendly and accessible manner

Fantastic experience: I've always had a good experience dealing with lake group strata weather at them managing the property we are in at redhead or undertaking work in tenantedproperties on their behalf. Rob, owner of Newcastle's Mr Fixit

Fantastic experience: We handed management of our strata to Lake Group over 2 years ago . Kim Luckel is our strata manager and we couldn’t be happier with her . We have had a couple of plumbing issues which required out of hours service and Kim was straight on to it . No matter whether the issue is big or small she responds straight away and the tradesmen she has recommended have all been excellent. I have no hesitation In recommending Kim and Lake Group Strata .

Fantastic experience: So far I have only had dealing with kerrilyn and Dione, it has been nothing but a pleasure working with all involved. I would highly recommend Lake Group Strata.

Fantastic experience: We have been doing business with Lake Group Strata for over 10 years and have found them to be very professional, thorough and easy to deal with. Would recommend them to anyone needing Strata Management

Negative experience: Guys, please stay away from this company. The manager who manages the properties in Woodberry is a disaster; she lacks time management skills and organisation and seems to have problems procrastinating. As a result, nothing ever gets done. Also lack transparency; they don’t copy all of the owners in their emails. I have owned my property for almost a year, and I cannot believe we need to pay for this awful customer service. I will speak with the rest of the owners to move away from this company.

Fantastic experience: I am a property owner (and Committee Secretary) in a strata complex where Lake Group Strata is the managing agents. Since Nicole Stewart started looking after us earlier this year, both myself and the entire committee have been absolutely delighted with her professionalisms, efficiency, helpfulness and prompt response to all our varied needs. We could not be happier. Thank you Nicole!! You are much appreciated!!

Fantastic experience: A big shout out to Kim who manages our property at Lake Group Strata. She is always very helpful, responsive, and keeps us on track. We wish all Strata Mangers were like her! Would highly recommend.

Fantastic experience: Great to deal with, good communicators. Thanks.

Fantastic experience: We have worked with Lake group strata for many years and find them to be very reliable, professional and great to do business with, lake group strata are always striving to improve their services and are open to input from contractors and customers which really helps to improve customer experience, I would highly recommend lake group strata to anyone looking for property managment

Fantastic experience: We have been dealing with Lake Strata on a business level as a contractor, CJ’s Property contractors. We have found all the staff to be very professional in all dealings we have had and extremely knowledgeable in every aspect of strata that we have asked about.

Fantastic experience: We have provided our services to lake group strata for several years now and they have always been excellent to deal with providing professional and friendly service

Fantastic experience: Nicole Stewart. Professional. Efficient. Very knowledgeable. Extremely well organised. Thumbs up NS.

Fantastic experience: I am a new apartment owner and Kim from Lake group Strata manages the property. I am extremely impressed how easy she has made it- especially being a new property owner and not having dealt with strata previously. She has given me excellent advice and prompt responses to all of my questions and I couldn't be more thankful.

Fantastic experience: I own two properties and Kim is the strata manager for my new apartment. I have been blown away by how efficient and communicative she is. I’m so impressed I would like to move our other property over to Lake group and Kim if the other owners will agree! I can’t recommend Kim highly enough.

Negative experience: I have no confidence in Lake Group Strata who ignore the problems of the minority members of the neighbourhood association to which I belong!!

Negative experience: Staff do not follow up on reported issues.....Terrible customer service

Fantastic experience: Since Kim has become our contact/manager for our Strata, communication has been excellent, she is very responsive and prompt when dealing with matters and keeping you informed. She has a very pleasant and friendly manner, is very willing and very easy to communicate with.

Fantastic experience: Kim has gone above & beyond to find a contractor to install fire shutters on our strata complex in order to comply with council requirements. After much research & enquires Kim was able to source an appropriate contractor who could perform the work at a reasonable cost & substantial savings in costs. Excellent work Kim.

Negative experience: Dealt with this organisation as an owner and as resident for over 10 years. Poorly run business, unable to communicate with clients or manage properties with any professionalism or care.

Fantastic experience: Shout out to Kim at the Charlestown office - she is responsive, easy to communicate with and has done a great job managing our strata plan. Thanks Kim!

Negative experience: Incredibly frustrating, admin deficiencies sending my levy notices to the wrong email multiple times even after speaking with with them on the phone and having email correspondence. There was no waving of debt recovery fees. Slow to pay trades, poor expensive selection of insurance. One star is too much

Fantastic experience: I have had the pleasure of working with Lake Group Strata for 11 years, and have always found their service to be impeccable, their fees very fair and reasonable, the strata meetings are incredibly well run, and the service provided has been quick, efficient and of high standard. After using 3 other Strata Managers for my property prior to Lake Group being engaged, it was an obvious 'breath of fresh air' in how well they actually did the job they were paid to do. I also can't fault the friendly and approachable staff who work there, often going out of their way to help when an issue emerged.

Negative experience: Lake Group Strata create unnecessary drama and confusion and work and use contractors quotes for their benefit and manipulation. Communication about issues should be to all owners when issues arise before action is taken and quotes are sort but this is not the case. Find another Strata Manager I say. Lucky that owners can sack Strata companies and find another Strata Management company that will work for you and not against you. This organisation is toxic.

Fantastic experience: Thanks from all the Exec Committee at Mills Street go to Carol Martin for taking the time to visit us on site and offer her knowledge to help solve a strata issue. Carol was friendly, offered sensible and alternative suggestions and most of all was highly professional and a credit to Lake Group Strata. Thanks from all the team!

Fantastic experience: Couldn’t be happier with the service from Lake Group Strata, Kim Luckel particularly. Excellent communication and very efficient!

Fantastic experience: I have the chance to deal with Aaron from Lake Group Strata. Extremely professional and organise property management company in Newcastle. If you’re looking for a reliable Strata Management solution do not think it twice and call this local Company.

Fantastic experience: Great team of staff.

Negative experience: Do Not use their service, make your selves a favor and run away as fast as you can from these pathetic bunch of incompetent people. Expensive fees and no solution to your problem. Poor management and professional palm off kings.

Negative experience: After 3 years of poor, unprofessional and inadequate service from Lake Group Strata, I am so pleased to leave. We have experienced many issues over this time including poor responsiveness from our strata manager, multiple mistakes (including being out of pocket for our insurance budget after we had been forced to pay for their 'professional development' in this area from our annual fees), and high fees for an incredibly average service. If you are a small strata, from our experience, you will not receive value for money.

Negative experience: For our 4 unit strata Lake Group provided a poor management service and overpriced administration fees. I would look elsewhere especially for small body corporates

Negative experience: Over the last 10 years of property management with Lake Strata we have received very poor service. The manager is very slow to respond to emails and phone calls and has been very obstructive with any requests we make. I would not recommend this company.

Negative experience: Always too busy and difficult to deal with.

Fantastic experience: Great staff, very helpful

Fantastic experience: Most efficient with sorting out a problem.

Fantastic experience: Excellent so helpful great advice fantastic people

Positive experience: Helpful staff. Good parking.

Fantastic experience: Excellent in every respect. The last Strata Management company I used was constantly disappointing me, I assumed that was the norm. Finally made the switch and I will be staying with Lake Group Strata from now on!

Negative experience: Strata lie and use deceiving tactics to manipulate the situation to their advantage without giving consideration to other people that are affected by their mob like mentality. Stay away from them like they have the plague

Fantastic experience: Lake Group Strata is a great company to work with. They provide fast response to owner requests, and have reasonable pricing to manage your building strata needs. They are also on top of the latest regulations and laws.

Positive experience: It was only my first experience with Lake Group Strata the other. Brad and the rest of the other where friendly and helful

Positive experience: not much room inside and there isn't parking facilities I had to look for a parking space near by