MATTHEWS.
MATTHEWS. is a real estate agency that breaks the conventional mold in Moonee Ponds, Melbourne. Specializing in residential sales, they are experts in marketing and selling luxury properties and boutique developments in the Moonee Valley area. What sets them apart from traditional agencies is their genuine focus on clients' property goals rather than just their wallets.
At MATTHEWS., they believe that the real estate experience should be more than transactions; it’s about building community. Their team is dedicated to offering transparent and accessible service, eliminating hidden sub-clauses and misleading terms.
Moreover, they provide innovative services like property staging, with an award-winning team that manages every detail from landscaping to furniture rentals. Their agents are equipped with cutting-edge technology to ensure that each campaign is a success, employing innovative digital and virtual marketing methods.
If you are looking for authentic real estate advice and a service that prioritizes your needs above all, don’t hesitate to contact MATTHEWS.. Here, you’re part of a community, not just a transaction.
Opening hours
- sunday: (closed)
- monday: (closed)
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: (closed)
Our comment from ImmoNetwork about MATTHEWS.:
Deep Local Expertise in Moonee Valley
Operating as a cornerstone of the Moonee Ponds and Moonee Valley property market, this boutique brokerage has built a reputation on an intimate understanding of local neighbourhoods. Clients consistently highlight the team’s ability to navigate area-specific trends, from Glenroy and Strathmore to Essendon and Ascot Vale. This granular knowledge allows the agency to provide highly accurate market appraisals and tailored advice, ensuring that every transaction aligns precisely with the client’s financial and lifestyle objectives.
Client-Centric Approach and Transparent Guidance
Far removed from traditional industry clichés, the brokerage prioritises genuine relationships over transactional targets. Feedback from past clients repeatedly emphasises the agency’s honesty, realistic expectations, and willingness to offer constructive feedback during the campaign phase. Whether guiding first-time buyers or seasoned investors, the staff maintains a calm, empathetic demeanor, transforming what is often a stressful process into a clear and structured journey. This dedication to putting the client’s goals ahead of quick commissions fosters a high level of trust and long-term loyalty.
Innovative Marketing and Proven Sales Performance
The agency distinguishes itself through a forward-thinking marketing strategy that combines professional staging, high-quality photography, and targeted digital campaigns. Clients frequently note how these bespoke approaches help properties stand out in competitive or unpredictable markets, often resulting in rapid sales, successful off-market transactions, and sale prices that consistently meet or exceed reserve values. The team’s ability to adapt tactics in real time based on inspection feedback ensures that momentum is maintained throughout the campaign, delivering outstanding outcomes.
Efficient Leasing and Property Management Services
Beyond sales, the brokerage offers comprehensive leasing and property management solutions that clients consistently describe as seamless and highly responsive. The management team is praised for their swift communication, proactive issue resolution, and ability to secure quality tenants in minimal timeframes. Their meticulous attention to detail and efficient administrative handling provide property owners with peace of mind and consistent returns.
- Rapid tenant placement and vacancy turnover, often achieving leases within days of listing.
- Proactive maintenance coordination and transparent financial reporting.
- Consistent, friendly communication that keeps landlords fully informed at every stage.
MATTHEWS.: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
4,9 out of 5 from 92 reviews
Fantastic experience: A lot of my friends have previously had bad experiences with real estate agencies but after dealing with matthews for over four years my experience couldn’t be further from the truth. Krysten over the whole period, has been a gem. Professional, prompt and always extremely helpful. Particularly over the past month where our lease was coming to an end Krysten made our transition to a new home a stress free and easy as possible. Very big thankyou to Krysten for her work with us and I would recommend her and Matthews to anyone looking for a home in the area. Please make sure this feedback gets back to Krysten as she deserves all the plaudits she gets.
Thank you so much, James, for your wonderful feedback! We’re thrilled to hear Krysten made your experience and transition to your new home so smooth. We’ll be sure to pass your kind words on to her. Wishing you all the best in your new home!
Fantastic experience: Selling in a tricky market conditions isn’t easy, but John and Dylan made us feel supported every step of the way. They were proactive, incredibly honest and weren't afraid to have challenging conversations. Even when conditions were unpredictable, they stayed focused, positive, and determined to get us the best result. We’re very grateful for their hard work and care — highly recommended.
Hi, Benjamin. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Anneliese was wonderful. She answered all our questions and her communication has been excellent. She has a pleasant, friendly manner and shows professionalism. She replies to any communication promptly. We've been very happy with her service and help.
Hi, Pauline. Thank you so much for leaving us a stellar review!
Fantastic experience: John and the team were exceptional to work with from start to finish. They were genuine, professional, and great communicators throughout the entire campaign. We trusted John’s expertise, strategy and recommendations, which helped us achieve an outstanding result. Matthews innovative and engaging approach towards their marketing truly sets them apart. Their dedication, transparency, and expertise made the whole process seamless. We highly recommend Matthews Agency! Thanks again John.
Hi, Jackie. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: A big thank-you to Krysten Etienette - the Property Manager of the home I am currently leasing. What an asset to the MATTHEWS. Agency team! From the very beginning, Krysten has been friendly, caring, responsive and genuinely on the ball. Truly the best I have experienced. When I lease a property, she will definitely be my go-to.
Hi, Colette. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: We recently switched to Matthews after having a bad experience with another agency. Within 5 days our property was leased (after being vacant for 2 months under the previous agency). We couldn’t speak higher of Emma, Krysten and the rest of the team. Their communication, attention to detail and efficiency is 10/10. Highly recommend!
Hi, Jessica. Thank you so much for leaving us a stellar review!
Fantastic experience: Couldn’t recommend working with Annaliese more. She was always available for a chat, kept us updated at all times and even was proactive in helping us through an issue with a seperate property. If you’re looking for someone who is professional, a fantastic communicator and someone you can rely on, Annaliese is it! Thanks so much for your help Annaliese (and the whole Matthews team) - truly appreciate it!
Hi, Stephanie. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: The Matthews team provided an excellent service to plan, market and position the property to sell at market price. Very clear and structure planning, honest and open on expectations. Fair and reasonable. Well organised to ensure smooth process. Timely updates on marketing and sale updates throughout the process.
Hi, Andrew. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Lisa was exceptional from day one. Professional, emotionally intelligent, and genuinely invested, she took the time to understand every detail of my home and managed expectations with honesty and care. It was a very tough campaign, yet she stayed consistent, worked tirelessly, and always showed up when it mattered. I never doubted having her on my team. Her loyalty and commitment truly stood out, and she delivered when it counted most.
Hi, Denzel. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: John, Anneliese & Jillian were brilliant throughout the sales process. They designed & executed an outstanding campaign that perfectly suited our property and the market in which we were selling. Their friendly and supportive approach gave us absolute confidence that we were in the hands of true professionals. Moreover an outstanding result for our property exceeded our expectations and validated our selection of Matthews. We will definitely make use of their team again.
Hi, Robyn. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Anneliese was always proactive and was able quickly answer any questions and clarify any issues I had regarding the property. She was always very pleasant and I found dealing with her extremely comfortable.
Hi, Greg. Thank you so much for leaving us a stellar review!
Fantastic experience: John Matthews and team are highly professional and capable. From the initial meeting we were provided a clear and realistic proposal for the property value and campaign strategy. They were friendly, professional and knowledgeable. They provided reports after each open and as the campaign progressed, detailed analysis of interest. Their experience and market insights led them to adjust the campaign strategy which resulted in an excellent outcome; evidence of their accurate analysis of the market.
Hi, Peter. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Rob was an absolute pleasure to work with. He was professional, friendly, and incredibly knowledgeable, guiding me through the entire process from start to finish. He provided excellent advice at every stage, always taking the time to explain things clearly and making sure I felt confident in each decision. I felt genuinely supported throughout, and I wouldn’t hesitate to recommend Rob to anyone looking for a reliable and trustworthy real estate agent.
Hi, Monica. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Lisa Cooke was amazing! I really struck gold when I chose her to be my selling agent. From the moment I said, "OK, let's go for it ", Lisa jumped into action! Amazingly a buyer was found within a couple of weeks. Just goes to show, when dedication, professionalism and an impressive work ethic is applied, anything is possible. I'm super happy with the result and very relieved that my stress levels were almost zero. I highly recommend Lisa. Astrid Widdop
Hi, Astrid. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: We couldn’t be happier with the service we received from John and Lisa. From start to finish, they were amazing to deal with, their communication was outstanding, and no question was ever too hard. They were with us every step of the way and consistently provided high-quality, professional service. Their marketing was exceptional, and we always felt fully informed throughout the campaign with clear reporting and regular updates. We were never left wondering what was happening. What truly sets them apart is how genuine they are. You never feel like just a number or a quick sale, they genuinely care and take the time to understand your needs. We highly recommend Matthews. John and Lisa to anyone looking for a dedicated, trustworthy and results-driven real estate team.
Hi, Rebecca. Thank you so much for leaving us a stellar review!
Fantastic experience: John and his team at Matthews Agency have been outstanding throughout the selling process. From the initial engagement meeting, providing a realistic estimate on what was achievable in what is currently a very dynamic and often uncertain market, to an in-depth knowledge of marketing algorithms resulting in a far reaching and effective marketing campaign, with feedback regarding progression after each open for inspection, through to delivering a fantastic result - Amazing!
Hi, Paul. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Cant speak highly enough of John and his team. Their attention to detail, strong communication and follow up produced an outstanding result for our family. Thank you to John and Matthews Agency - I look forward to using their services again and strongly recommend them to anyone looking for a real estate agency to sell their property.
Hi, Peter. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: 5 star experience with Matthews Agency!
Hi, Joel. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: John, Dylan, and Kay… Where do we begin? Truly exceptional. From the moment we connected with them, they demonstrated the highest level of professionalism and dedication. They promised results and they delivered. They went the extra mile (even sending us a bunch of flowers the day before auction day to wish us luck) keeping us informed at every stage, involving us throughout, and valuing our input in every decision. We are incredibly grateful and would wholeheartedly recommend them to anyone seeking a smooth and effortless experience. Thank you once again for everything. You’re amazing! Mirka and Bobi <3
Hi, Mixy. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: It was very clear from the first meeting that John was going to be our agent. John built rapport instantly. He was professional and very approachable. His insights into the suburb (validated with our own research) was spot on, but the best bit of all, the time taken by yourself and your team, particularly Rob, to know and understand the potential buyers, and how to best market our property was the key to a very successful campaign. Both John and Rob understand the market and are active listeners, picking up on the important things to help guide the campaign in the right direction. Knowing which strategy to take, and when to change things up to keep momentum going showed the genuine knowledge, experience and care to get the best outcome. Kay was also great to deal with leading up to settlement and communication with all of you a massive highlight! Thank you John, Rob and Kay for your fantastic and dedicated work!
Hi, David. We are thrilled to learn that you had a positive experience with us!
Negative experience: Worst experience ever with Real estate agents. Incredibly unprofessional in my opinion because l was told in writing that they had an offer and it was never presented to me. I've also never been ghosted by an agent before!! l also believe they breached their contract with us by not advertising the property as agreed.
We respectfully disagree with the statements made in this review.
At no time was a formal written offer made on the property. An expression of interest only was received, subject to unresolved conditions, and no buyer ever executed an offer. This was communicated throughout the campaign.
We also reject the claim that communication ceased. There is a clear record of ongoing phone calls, messages, and written correspondence. Contact concluded only after the authority was terminated and another agent was appointed, which is standard professional practice.
The property was marketed in accordance with the signed authority. No Expression of Interest closing date appears on the authority, and all campaign timeframes were communicated directly to interested parties.
We have attempted to address this matter professionally and privately and stand by our conduct and processes.
Fantastic experience: Thank you Rick and the team at Matthews Real Estate. It was a truly pleasant experience dealing with Rick — professional, helpful, and always approachable. Highly recommend him as a trusted local agent.
Hi, Vanessa. Thank you so much for leaving us a stellar review!
Fantastic experience: John, Ricki, Jillian and the team were absolutely incredible to work with. From the very first conversation, they were professional, genuine, and completely dedicated to achieving the best possible result for my property. Their communication was exceptional — always clear, responsive, and reassuring — and they made the entire process feel smooth and stress-free. Their market knowledge, attention to detail, and thoughtful guidance really stood out. I felt supported and confident every step of the way, and the final outcome exceeded my expectations. I couldn’t recommend the team more highly. If you’re looking for agents who truly care and go above and beyond, they are the team to choose.
Hi, Laura. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Dream team of agents! I can hand to heart say Joel and John go above and beyond when dealing with clients. Knowledgeable, professional and personable, they tick all the boxes!
Hi, Kerri. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Matthews are breath of fresh air in the real estate market. Their innovative and distinctive marketing truly set them apart. The team is genuine, transparent, and they are hard-working and were extremely responsive to all of our requests and questions, regardless of the time of day. John and Lisa did an outstanding job in securing an excellent outcome for us, and we cannot thank them enough. For your next real estate agent, look no further – you won’t be disappointed!
Hi, Chris. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Thanks to John Matthews and Lisa Cooke for their excellent marketing campaign and dedication to selling our property. Their commitment and professionalism reflected the result on auction day. Would definitely recommend MATTHEWS AGENCY to anyone thinking of selling their property. Realestate agent that goes the Big extra step. Thanks again. ⭐️⭐️⭐️⭐️⭐️
Hi, Frank. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: We’re so grateful to Lisa Cooke from Matthews for all her hard work in selling our home. From the very beginning, Lisa was professional, responsive, and supportive throughout the entire process. She made what could have been a stressful experience feel smooth and manageable, always keeping us informed and confident in every decision. Thanks to her dedication and guidance, our home sold quickly and for a great price. Thank you, Lisa – we truly appreciate everything you did for us!
Hi, Anthony. Thank you so much for leaving us a stellar review!
Fantastic experience: Selling our home was one of the biggest moments of our lives, and we feel incredibly lucky to have had Lisa from Matthew’s Real Estate by our side through it all. From the very beginning, Lisa was the true definition of a professional—knowledgeable, composed, and genuinely caring. She guided us with confidence and care, preparing us every step of the way and ensuring that not only were we ready, but that every single person who walked through our home felt welcomed and respected. Her attention to detail, punctuality, and calm presence made the whole experience feel far less stressful than we imagined it could be. Lisa looked impeccable at every open home, and her energy was nothing short of a breath of fresh air in the real estate world. We wholeheartedly recommend Lisa and the entire team at Matthew’s Real Estate—they don’t just sell homes, they support people through what can be an incredibly emotional journey. We’re so grateful. Thanks again, Nikki
Hi, Nikki. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Jillian and John truely are a dream team. Any interactions with them have always been so open, honest and professional. To say we are impressed by Jillian in particular is an understatement. To sell an off market property in 8 days is just astonishing. Thanks again for all your hard work and dedication.
Hi, Michelle. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Dealing with Robert was an absolute pleasure! His knowledgeable insights into the real estate market gave us confidence in our purchase. His team went above and beyond, making the real estate process smooth and stress-free. If you’re looking for a phenomenal agent who understands the local market, we highly recommend Rob. Lastly his caring nature can't be unnoticed, massive thank you in guiding us to buy our new home.
Hi, Serge. Thank you so much for leaving us a stellar review!
Fantastic experience: Emma and Krysten are super professional and made the leasing process simple. They always deliver with a smile and a no fuss approach. Highly recommended for anyone looking to lease out a property. Michael V
Hi, Mm. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: We are extremely happy with MATTHEWS. Fantastic understanding and service on renting our investment property. To all the team at MATHEWS thank you and keep up the great work.
Hi, Marty. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Turnaround time less than a week from vacancy to reletting- best agent in town! Thanks Matthews!
Hi, Fotini. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Lisa was amazing. She navigated the sale of my home of 30 years with professionalism and sensitivity, keeping me informed and easing my concerns with genuine care. Lisa is personable, empathetic and honest, qualities you rarely find in real estate agent. Thank you Lisa for your dedication, advice and keeping my sanity in check.
Hi, Serpil. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Matthews were totally professional & would have no hesitation using again.
Hi, Scott. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Lisa assisted with our recent purchase in Ascot Vale, we found Lisa to be professional, friendly and knowledgeable. We are not locals however with Lisa being a local herself her local market knowledge shone through and even knew where the local doggy parks were which was really important for us. The whole process from the initial open then negotiating with the vendors, signing of the contract and booking in our final pre-inspection was made as easy as it could be. Thank you to Lisa and the whole team at Matthews for a great experience.
Hi, Basil. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Really helpful and patient with quick responds to questions.
Hi, Kittiekat1236. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: My experience with Matthew’s RE so far has been nothing short of first class. In particular Emma & Krysten’s professionalism, efficiency & communication are elements separating them from the rest. They provide a personal service whilst maintaining all obligations and responsibilities as agents. I have already recommended them to family and friends & encourage anyone to do so for any of your property needs - you will not be disappointed. Thankyou Matthew’s RE.
Hi, Thomas. Thanks for this review. It makes our heart sing with happiness.
Fantastic experience: John from Matthews provides oustanding real estate service to his clients. We purchased our house from John several years ago and have re-engaged with him regularly for property advice over the years. More recently, we approached John to sell our property because we trust his word and work. He offers frank, professional feedback and comprehensive styling information. I appreciate John's friendly nature, honesty, and most importantly, extensive knowledge of the property market. I trust he serves the best interests for both sellers and buyers equally. I often contact John for advice on properties from different agencies and he is always there to answer my queries. I highly recommend Matthews if you're planning to buy or sell a property with an agent you can trust.
Hi, Christina. Thank you so much for leaving us a stellar review!
Fantastic experience: Matthews gave us a truly seamless experience with leasing. Krysten and Emma were so easy to deal with and made the entire process super easy for us. Krysten was there to answer any of our questions - and helped support us through all the steps. We would recommend Matthews, and are grateful for the support Krysten has given us along the way!
Hi, Christina. Your feedback is highly appreciated. We are so grateful for Krysten and the support she is. giving our clients.
Fantastic experience: Matthews Realestate sold our home recently. John, Jillian, Lisa were a pleasure to work with. The team were quick to provide inspection feedback, analytics, and potential buyer updates throughout the campaign. They regularly contacted us and we were never left wondering what was happening. If your looking to appointment a realesate agent, include them in the mix. Professional, friendly people.
Hi, E. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Appreciate the help from Matthews Agency. The process of renting a property is really smooth and efficient which is totally different from others. In addition, Krysten is professional and provided us advices and timely updates. She is really great to work with and we highly recommend their services to everyone.
Hi, Genie. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Emma and Krysten have been looking after our property and updating us of any issues. Issues are dealt with in a timely manner. They are easily contactable and respond to messages and emails in a timely manner.
Thanks Chandran for the review. You are definitely in good hands with Emma & Krysten.
Fantastic experience: Thank you Matthews Real Estate for looking after the sale and rental of my property.. very prompt and polite service. Special thanks to David and Emma for making it all happen and always keeping me informed.
Hi, Alex. Thank you so much for leaving us a stellar review!
Fantastic experience: It was like dealing with the Formula 1 Team of Real Estate. Great written and verbal communication. Unlike other online 'automated' platforms, dealing with Matthews Agency staff made all the difference and resulted in fast and efficient application processing times that even Ferrari would be proud of. Thank you Matthews! You embrace technology as useful tools for routine workflows, but understand the human interactions get things done. Among my best third party experiences in a long time. :)
Hi Klaus, Thank you for sharing your experience with our rental department. We are so thankful that our team care so much about service & client relationships.
Fantastic experience: Krysten is the best best real estate agent i've ever met. She's very professional, patient and lovely. i had very fantastic renting experience this time. I really appreciate the help and support that provided by the amazing Krysten!
Hi, Zhao. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: As a returning Matthews client, having sold my house and now leased a rental property through Matthews, I consistently expect high levels of service, communication, and professionalism, and I am never disappointed. I look forward to working with Matthews on our next opportunity.
Hi, Michelle. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Amazing people who calmly and efficiently get the job done! Effortless experience to sell out home !
Hi, Janine. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Outstanding. A far cry from the other agents I've dealt with. Have had issues with multiple agents to the point where I thought I was expecting too much. Decided to give Matthews a try and I am so glad I did. They have been so responsive, professional and friendly and really seem to know the market and their stuff. Emma has been wonderful to deal with and leased our property less than 24 hrs after the first open. Very happy
Hi, Nikki. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Working with 'Mathews' was an excellent experience returning a very positive result. The Staff were great to work with and were very professional all manners of their activities. The campaign timeline was short requiring prompt and timely sales arrangements to be made - all successfully completed delivering a very positive result in an unpredictable environment, topping off a very positive experience.
Hi, Robin. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: JOHN MATTHEWS AND MUM JAN WORK IN TANDAM TO CREATE THE BEST REAL ESTATE BUSINESS AND WHEN YOU ADD OTHER TEAM MEMBERS YOU HAVE THE PERFECT TEAM TO ADVISE , SELL ECT FFOR ALL YOUR NEEDS . SELLING MY PROPERTY IS A WORK IN PROGRESS BY JOHN AND THE TEAM AND I KNOW THAT MY HOUSE WILL SELL FOR BEST POSSIBLE PRICE AND ALSO IN AUGUST 2019 JOHN WORKED WITH ME WITH APPRAISAL IN A VERY COMPLEX SITUATION . THE SALE IS FINALLY GOING AHEAD AND I AM SO HAPPY WITH “ MATTHEWS “(REAL ESTATE . THANK YOU JOHN
Hi, Warren. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
Fantastic experience: Best real estate agents in the world! Highly recommend John, Jillian, Klaudia, Kay and the team!
Dear Jan,
Greetings and thank you for taking the time to leave us such a fantastic review! We are thrilled to hear that you had such a positive experience with our team at MATTHEWS.
We truly appreciate your kind words and recommendation to others. It means a lot to us that you consider us the best real estate agents in the world. John, Jillian, Klaudia, Kay, and the rest of our team are dedicated to providing exceptional service, and we are delighted to hear that we delivered on that promise for you.
If you have any further questions or need our assistance in the future, please don't hesitate to reach out to us at (03) 9020 7957. We are always here to help.
Thanks again for choosing MATTHEWS and for sharing your positive experience.
Best regards,
MATTHEWS
Fantastic experience: The team were all great to work with. Full of enthusiasm and nothing was to difficult for them. Joel really went the extra mile for us!!
Hi, Peter. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: John, Jillian and the team at Matthews Agency live and breath Real Estate. They have their finger right on the pulse, are extremely knowledgeable, professional, strategic, and hard working to get the job done. Realistic expectations, no BS approach, highly recommended and always a pleasure to deal with! Thank you once again John & Jillian.
Hi, Antoine. Thank you so much for leaving us a stellar review!
Fantastic experience: We recently sold our Moonee Ponds home using Matthews Agency. They made the whole process straightforward and offered exceptional advice on what our property needed to get the best result. John, Klaudia, Jillian and Kay were always happy to take a call and I found them to be honest and genuine people. I really liked their approach to marketing and with their expertise we were able to get a great sales result. I would strongly recommend their services to anyone considering selling in the Moonee Valley or surrounding areas!
Hi, Renee. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Very happy with MATTHEWS as the agents for selling our house. John and Jillian were both friendly, helpful and explained things in a clear and concise manner. Any queries were resolved quickly. Upcoming decisions and deadlines were pointed out well in advance. The auction was great, John explained possible scenarios beforehand and during the decision process. Very happy with the result.
Hi, Rod. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Amazing
Hi, Jack. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: From Day 1 I knew that I had chosen an honest, experienced team to sell my unit in Glenroy. They were supportive of the time I would need to get the property ready for sale and all of their contractors were professional and encouraging. Matthews clearly have an insightful knowledge of the market and responded quickly to the changing dynamics of the sale. I put my complete faith in all of their suggestions and got an exceptional result.
Hi, Gayle. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Matthews is a truly fantastic real estate agency. They are different to most....offering honest, real professional guidance with exceptional outcomes. We bought and sold with Matthews and whilst buying/selling is stressful...they made the process so much easier and the result was better than we ever imagined. We used Robert Monovich and he was truly incredible. I cannot recommend them highly enough. BEST REAL ESTATE COMPANY EVER!! Fiona
Hi, Fiona. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Our experience with Klaudia Fisicaro and Matthews has been nothing but exceptional from start to finish. Klaudia is knowledgeable, professional, approachable, and always kept us informed. Selling a property can be a stressful process however, Klaudia's experience and down to earth personality made us feel at ease. We highly recommend Klaudia and the team at Matthews to all. Thank you Klaudia and Matthews for achieving a great result on the sale of our property!
Hi, Rebecca. Thank you so much for leaving us a stellar review!
Fantastic experience: We’ve dealt with a lot of property agents and many of them don’t do much. But Emma from Matthew’s Agency is amazing! She is professional, efficient and very knowledgeable in the rental market, highly recommend her!
Hi, Chi. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: We have both sold and bought from John and would highly recommend him. John and the team at Matthews Real Estate are caring and genuine. They give honest real estate advice and work hard for their clients to achieve the best outcome.
Thanks Julia for selling and buying with John and for the fabulous review. We look forward to helping you again in the future.
Fantastic experience: Different approach
Thank you for the review!
Fantastic experience: MATTHEWS. brings a breath of fresh air to selling your property! The team are well organised, pumped to get results, market knowledge is second to none and well...they are just outright easy to work with. Thank you to the entire team.
Thanks for selling with us Tanya and for the cool review. Looking forward to working with you again one in the future.
Fantastic experience: After having bought and sold with Matthews previously, they were without hesitation, our first call when it came time for us to sell again. We knew our family home was in the best hands and Matthews were exceptional throughout the entire sales process. John, Klaudia and the team were communicative, organised, considerate and assisted greatly in staging and preparing the home for sale. We were comfortable and updated on the campaigns progress consistently – even though we had no doubts whatsoever in their ability to achieve a great result. The experience was non-invasive and exciting for us and our family, which was greatly appreciated considering we have young children. We would highly recommend the team at Matthews, they’re really “not another agency”.
Thanks Franco for the great feedback and for entrusting us again with the sale of your family home. All the best with the move.
Fantastic experience: Russell and the team were great to work with in selling my townhouse. From the first estimate of value to the sale price achieved, they were happy to work within the parameters I set and responsive to any questions I had. I would recommend them to my family and friends if they were wanting assistance in acquiring or selling a property.
Fantastic experience: The team at Matthews Real Estate were professional, friendly, and knowledgeable. They were always prompt with communication, and offered clear guidance throughout the selling process. Both Jillian and John were great, and a special 'shout out' to Kay who was especially kind and helpful.
Thanks Rachael for the kind words. We were very grateful for the opportunity you gave us to represent and sell your aunts home.
Fantastic experience: Thank you very much for helping us sell our Family Home recently. You are backed by an intimate and helpful team including Jillian Brooke and your advice and both local and broader property market knowledge was invaluable both prior to and during the process. You delivered each step of the way, including throughout presentation and marketing and although we were able to sell ‘off-market’ prior to officially launching the property, we knew that we were in very professional and capable hands. I have referred another family member to you, and I wish you all the very best in your personal and professional life and we will, without doubt, work together again, having now worked together four times (selling and buying).
Thank you Onur and Julie for coming back to us again, It was great to sell the property for a fantastic price off market. It was a great team effort all round and we look forward to helping your family member when they're ready not to mention you guys again next time!
Fantastic experience: I recently referred some friends to John from Matthews. As an agent myself, it is important I put my friends and clients in Moonee Valley in touch with the right contacts. John never disappoints. They sold well in excess of reserve in a tough market and were very happy with the outcome.
Thanks very much for the referral Mark and kind words. We are still over the moon with the result. If we have any contacts selling out in the Banyule area we will be sure to send them your way.
Fantastic experience: I sold a property recently with John Matthews and the amazing team at Matthews. I interviewed four agents and in the end we selected John. He offered superior marketing options and we felt was more cutting edge and bespoke than the tired old franchise agencies. Having sold previously with a couple of different local agencies the experience with Matthew’s. Was the best we have ever experienced. The price and service was outstanding. If you are thinking of selling in Moonee Valley there is no other option !
Thanks very much for the kind words David. It was a pleasure doing business with you and we were thrilled for you with the final outcome. Best of luck with the move and we look forward to working with you again one day.
Negative experience: Our interstate investment property came off listing unsold with John Matthews Agency 2 months ago. During the campaign, we tried our best to push it through. We listened to John's advice / professional strategy and agreed to reduce the price range down couple of times. We got ZERO offer after the campaign. It was devastating. John then advised us to polish the property a bit because it seemed to be a "tired rental property", which would cost additional 30k. We ended up moving on with another agency and accepted the loss of that big chunk of marketing fee we paid upfront with John Matthews Agency (nearly 6k) . The property was sold in 3 weeks without any of that renovation /polishing that John suggested. And we felt so much more comfortable with them. Better communication. Better local experience. Better marketing fee. Better care too. John Matthews Agency provided good service, but sadly it was not what we needed. --------------------- Edit 18/07/2022 - Response to Matthews' comment below: - Not all property investors have opportunities/ time to wait to sell their house vacant. I knew it would be problematic anyways selling our property with tenants in it. That's why I picked your agency - apparently was the best one in the area based on our online research amongst other 5 agencies that approached me to get the work. Before signing the agreement, I also spoke with you to confirm whether you were confident to deal with a tenanted property or not. You said you are confident and happy to assist to bring out the best result . It was not like we lied to you about this. - The house was not that poorly presented. My tenants kept the house quite clean. Unfortunately their taste in furniture does not meet your luxurious interior standards. But again, you had the choice to opt out if you wanted after inspected the house. We would have been grateful if you did that. - And I surely did not have high expectation on price. Every time you instructed us to reduce price range to attract more buyers, we listened and followed even it was nearly 100k below your initial quote. - The process was not pleasant either. Lack of communication is my impression. It took hours or even days for you to respond to my call for updates. In a nutshell, we both learned our lessons. I wish you the best of luck with your real estate business. No hard feelings.
We too were disappointed we weren’t able to sell your investment property and get the outcome we all wanted.
As you will recall, after being appointed remotely we then inspected your property and came back to you immediately highlighting major concerns. We did advise you to postpone the sale so we could resolve them prior to proceeding and spending any marketing dollars such as:
- Extremely poor presentation of the property due to the tenant
- High expectations on price given the condition of the property.
Our advice to not proceed was unfortunately not followed and under your instructions, we took the property to market tenanted in poor presentation which effected the whole campaign generating little to no interest or offers. This detail wasn’t noted in your review.
Later, when the tenant vacated, we provided options from a professional stylist ranging from a full makeover to try and enhance the price, to just a basic minimum solution in order to help resolve the presentation issues that had hindered our ability to sell the property. We sadly never received an extension to our agreement and you chose to re-list with another agency. We do feel that the other agency had the substantial benefit of listing the property vacant, fully cleaned, professionally styled, well priced and with full access which is exactly what we recommended to you before our campaign started.
We’re glad you've now sold and would like to wish you the best of luck with any future real estate endeavours.
John Matthews
Fantastic experience: I could not speak more highly of the Matthews Agency. They were professional, courteous and mindful of our requirements when selling my mother's house in Strathmore. I was very pleased with the outcome and would recommend them to anyone.
Thanks Debra, we were so happy you chose us to represent you and the family in the sale and we were absolutely thrilled for you all with the final result on the day.
Fantastic experience: We are so happy we chose Matthews as our agents. Every member of the team was warm, enthusiastic and totally committed to getting us a great result. John Matthews' professionalism, industry experience and knowledge of the local area were always on display. He was never too busy to answer a question or give us frank advice and his down-to-earth approach made the process much less stressful than it would otherwise have been.
Thanks Lucie for the review and we're very happy that it all worked out well for you with both selling and then buying back in the area. Look forward to seeing you down the local shops.
Fantastic experience: I would like to thank the Matthews Agency Team for their professional & friendly support on selling my Unit. It has been a nice experience dealing with John, Jillian, Kay & Klaudia. Let’s not forget Elisa who has very helpful with decorating pieces & organizing before opening’s. I cannot recommend this company high enough. Plus I got a great price $$$ for my property.
Thanks very much Candace for the review. It was a pleasure dealing with you throughout the sale process and we're thrilled you got a great result. We wish you all the very best with your next move. Thanking you again from all of us here at the Matthews Agency.
Fantastic experience: The team at Matthews Agency are nothing short of amazing. Professional, transparent and genuinely supportive through every step of the sale of our home. And most importantly a great sale result! Could not giving a higher recommendation. Service that does not disappoint!
Thanks Ruby for selling with us and for the review. Best of luck with the next venture. We look forward to working with you again next time.
Fantastic experience: MATTHEWS. Agency were fantastic to deal with. Excellent communication, campaign was executed quickly and house sold in 2.5 weeks. They are a progressive agency that understands the needs and wants of buyers and vendors in current times and we would highly recommend!
Thanks Jo and Matt for the review. It was a pleasure to work with you again, this time as a seller. All the best with the move, keep in touch.
Fantastic experience: We have recently sold our first home with the team at Matthews and would highly recommend them to anyone looking to put their home on the market. At the start of the year, we went with a local realtor who didn’t have our best interests at heart. With Matthews, everything was a smooth ride; arranging paperwork, speedy correspondence and sleek marketing. Thank you so much for helping us sell our house, best of luck in 2022!
Thanks Roxanne for the lovely review. We were glad to be able to help turn things around for you and Christian. Wishing you both a great new year ahead too.
Fantastic experience: Absolutely flawless service! We sold our place off market quickly and easily. They were always available to answer questions, responded quickly and most importantly, had a no nonsense approach. Would definitely recommend to anyone looking for a stress free, well priced, high end campaign that yields great results. Can't thank them enough!
Thanks Emily for the review, it was a pleasure dealing with you and Andrew. All the best with the move up north.
Fantastic experience: Being in real estate myself I can highly recommend John and Rob and the extended team for quality agents in the Moonee Valley area. I love the way you guy's are changing things up without changing what you guy's are good at 'Great real estate outcomes for clients' well done guys.
Thanks Peter for the review and recent referrals. It's been great collaborating together and we're looking forward to doing more.
Fantastic experience: Not just another agency. This is so true. Matthews Agency approach is not only different, but that difference is what matters. We first met the team at Matthews when we were purchasing our house. Being impressed by their dedication, communication and and professionalism we decided there and then that when it came time to sell our original property, Jillian, John and Kay and Rob were the team we would choose to act for us. We were happy with their approach to selling the property and dedication to achieve a successful outcome that we were satisfied with. A big thank you to the Matthews Agency team for their excellent work.
Thanks very much Vivien for the positive feedback, it was a pleasure to work with you as both a buyer and seller. We look forward to working with you again in the future.
Fantastic experience: John Matthews and team recently sold our home. From the minute I met John I felt comfortable, confident and trusted his advice and experience. John was the only agent who gave us constructive criticism on what needed to be done prior to sale. He didn’t just tell us what we wanted to hear. We acted on his advice. The price he told us was the price we Sold our home for. We sold prior to auction, and John and his team made it all finalized at 10pm at night! He never stops working hard to make things happen We highly recommend John, and MATTHEWS agency. They get the job done, and inform you about every detail along the way. Thanks John and team!!!
Thanks Kate for the review, It was a pleasure working with you and we are thrilled your helping spread the word and referring us to friends too.
Fantastic experience: We could not speak more highly about John, Jillian and the team. Their marketing, styling and photography is next level and makes the property stand out from the rest. Their communication was first rate with constant updates, regular feedback and we knew exactly what was happening every step of the way. In what was a very hot market with significant restrictions they were able to use their expertise to flexibly respond to the conditions. We bought our property from John & Jillian and we have successfully sold with them and would happily use them again and recommend to everyone. We are ecstatic about our result and congratulate them on their outstanding brand.
Thanks very much Chris for coming back to us and supporting our business. We were thrilled to deliver you and Marni a great outcome. Congratulations
Fantastic experience: John and Jillian were absolutely amazing with their professionalism and support throughout the sale campaign of my Moonee Ponds property. I would recommend them to anyone. I can't thank you guys enough. Cheers Desiree
Thanks very much Desiree for choosing us again and also for the kind words.
Fantastic experience: John is a very professional agent to deal with, comparing with some other bigger name agencies, their boutique team is professional along with using all the top industry tech and marketing strategy to help to sell our properties. They treasure our property. Highly recommend!
Thanks very much Stanley for the kind review. We look forward to helping you with any real estate needs future.
Fantastic experience: I have purchased and sold properties through John for the past 6 years. If your a buyer or a seller you wont go wrong working with John and his team. They are first class, share a wealth of market knowledge and make property transactions a breeze.
Thanks Chris, we greatly appreciated you coming back to us again recently. We look forward to continuing the relationship and serving you again in the future.
Fantastic experience: John, Jillian and the Matthew’s team were a pleasure to work with. They were incredibly responsive, always provided honest feedback and advice, and took the stress out of the selling process.
Thanks Very much for the review Luke and for the opportunity to sell your home. Good luck with the move and we look forward again to working with you in the future. Well done again.
Fantastic experience: I have had nothing but a great experience, with both buying and selling a property through John Matthews (and Jillian). Top communication and negotiation skills. I would highly recommend the team.
Thanks Eric for buying and selling with us and we really appreciate the feedback. We are glad you were happy with the service, thanks again for the opportunity to work together.
Fantastic experience: I interviewed 2- other agents before John When meeting john which was referred to me I felt a massive comfort . He came across very professional and easy to talk ( not a cowboy ). He promised me we would work together as a team within his own team and that is what I got . Updated in every step and action taken and guided . Got me an amazing result . Honest all the way . This very hard to find . John will be me my first contact the next time I sell or any advise I need on a purchase . HIGHLY RECOMMEND JOHN AND HIS TEAM
Thanks Very much for the review Sab, we really appreciated the opportunity to work with you and we look forward to helping you again with all your real estate needs moving forward.
Fantastic experience: John and his team were perfect. Cool, calm and collected at all times. Before, during and after a pandemic they supported us through the sale and came out with a very pleasing over reserve outcome on the day. I will be using John and his team in future, and would highly recommend them to anyone.
Thank you Lisa for your review and again we were very grateful for you giving us the opportunity, we look forward to assisting you again in the future.
Fantastic experience: John and team used their excellent knowledge of the region and current market to get us a great result at auction, well above reserve! The process was smooth and seamless from start to sold! We were supported throughout the sale process by John and the team’s great communication, professionalism and detailed information. I highly recommend John and he will certainly be my first phone call when I buy or sell in the area again. Thank you very much John, Jillian and Kay, from a very happy vendor.
Thanks very much Izzi we are glad you were happy with the service and the result. You were a pleasure to deal with and we’d love the opportunity to assist again in the future and we were very grateful you chose us this time round.
Fantastic experience: John and his close working team worked with us to sell our Essendon property at a time when the market was unsettled. His professionalism and guidance based on his extensive experience and research based knowledge meant we were more confident in the market campaign His auction skills on the day were terrific and the above reserve result set a new bench mark in our street. We recommend John and his team to anyone selling if you want a trusted, professional campaign with best results.
Thank you very much for the review Annette, Richard and Jack. It was a pleasure dealing with you and I was very grateful for the opportunity you gave me to represent you. Good luck with the move into town and please always feel free to stop by for a coffee if you’re around the Essendon area.
Fantastic experience: Very happy with the honesty and work ethic as well as results in selling both of my properties. Looking forward to working with him again in the future
Thank you very much Pat for the review, my team and I are extremely grateful you chose us to represent you in the sales and we look forward to doing more business together in the future.
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