Strata Title Management, Southern Sydney

Negative experience: Zero sense of service. No response to calls or emails and top of that we pay them to manage properly Worst company to deal with.

Fantastic experience: This is a review of our relationship with Mandy Liang, senior accountant : we have had some very complex issues at our building, undergoing difficult capital works for part of the building only. This has resulted in many complications with raising specific levies and dealing with the difficulties of GST contributions and the timing of them in order to maximise rebates. Mandy has been extremely attentive and gone out of her way to help us keep up to date with the ebbs and flows of our money as well as advising us. Thankyou, Mandy….

Negative experience: We have been with STM for 8–10 years and have seen a clear decline in service over that time. The past six months have been particularly poor. Communication is the main issue—emails often go unanswered, and when responses do come through, they are delayed and lack follow-through. On multiple occasions, we’ve had to send repeated follow-ups just to get basic updates, and some matters have remained unresolved far longer than reasonable. This has made managing routine building issues unnecessarily difficult and stressful for the committee. We will not be renewing our contract in December and would not recommend STM based on our experience.

Negative experience: One of the worst companies ever! They charge 3 times more than any other company, yet they never respond to emails, calls or fix anything at all. I emailed them multiple times regarding multiple issues in the building. After raising the issue about 10 times, their answer is always “we raise it with the committee and get back to you”. The same issue still exist after 18 months and nothing has been fixed. Horrible service really

Negative experience: Would give zero if I could. Instead of service, STM has provided headaches, anxiety, invoices, more invoices and legal action!

Negative experience: Not providing/organising for compliance with Australian Standards NCC and Fire regulations. Poor service.

Negative experience: The worst strata service! Called 3 times for assistance and sent numerous emails but NO ONE responds! When you call they cannot give you the correct details and send you on a wild goose chase! This is a joke! AND to top it off we pay them to manage our property!!

Negative experience: Slow, disorganised and incompetent.

Fantastic experience: I had the pleasure of interacting with the fabulous Wade Todd. He embodies the essence of customer service and is incredibly thoughtful, kind and professional - with a sense of humour to boot.

Fantastic experience: Maree Johnson is very attentive and responsive. Outstanding customer service!

Fantastic experience: I am writing to express my sincere thanks for the excellent service provided by one of your Community Managers, Renee Hughes. It is relatively rare these days to meet managers (strata or otherwise) that you can trust implicitly to advise you during challenging situations, however Renee is definitely one of the good ones.

Positive experience: We’ve had a very big water leak in the building in Coogee for 3 days and it still hasn’t been repaired. We were told that an “urgent work order for a plumber” had been issued, but we still don’t have a solution. Wasting so much water is extremely irresponsible and shows lack of care towards our environment. Please attend this as a matter of urgency.

Fantastic experience: Bradley was great to deal with, very efficient and quick, great manager. Would highly suggest going through him.

Fantastic experience: Excellent service by Maree Johnson (ooerations support officer)!!!! Always prompt to assist with all my enquiries!!!

Negative experience: Never return any of my calls or emails

Fantastic experience: Nuzheta Mutapcic - was very very helpful today for Dominic at Sydney Water. SP 64282 block at ALEXANDRIA was $ 95K overdue in water bills unpaid as bills wrre going to the old Strata agency in error. All staff were at Lunch 1-15pm -LINDA BLACK was also away - NUZHETA took it as a priority action - took my deytails -ensured follow up and to fix the invalid email address -Very good very efficient - pro-active quality staff member.

Negative experience: Do not use STM!! Zero communication! Zero action! Zero care! We've been waiting almost 12 months for repairs and can't get STM to assist.

Fantastic experience: Maree Johnson was very helpful with a billing issue. Very responsive, polite, and courteous.

Fantastic experience: ⭐⭐⭐⭐⭐ As Chairperson and Treasurer, I’ve been thoroughly impressed with Renee Hughes and STM. From the start, Renee has been proactive, transparent, and responsive—qualities our previous agency severely lacked. Where our old strata agency would delay, deflect, and provide inadequate quotes, Renee addresses issues promptly and sources accurate, relevant quotes. Instead of endless cycles of miscommunication and expired quotes, we now see real progress and solutions. Renee’s collaborative approach ensures the Owners Corporation is informed and involved every step of the way. The difference in professionalism and efficiency is incredible. I’m grateful for STM and highly recommend Renee for her exceptional work.

Fantastic experience: We thank Cassandra for her prompt help with the many improvements to our complex. With gratitude, Steve & Dale unit 11

Fantastic experience: Have always found Cassandra Gallo so very helpful, for many years.

Fantastic experience: Our Strata Manager Gemma Clarke has been very supportive and efficient in coordinating routine matters together with a series of challenging issues relating to one unit. Gemma has demonstrated patience and a consistent, professional approach through this challenging period.

Positive experience: Katie is always courteous, friendly, prompt and very helpful. She guided me to access certain parts of the online stratamax portal. The one constructive comment I can offer is that perhaps all the steps needed (which Katie outlined clearly in both written instructions & screenshots) to gain access to that part of the portal could have been listed in the first couple of emails to help make the process a little more efficient.

Fantastic experience: When you are lucky enough to Have Nuzheta pick up your call you know that you will be dealt with in a Courteous, Warm and Efficient Manner. She presents a VERY Professional public image for STM...

Negative experience: If you are considering going with STM, don't. If you are currently with STM, do not renew and leave them ASAP. Our unit complex was with STM for at least 5+ years since we bought in. STM's service was initially fine but since dropped off in the last 3 years. In that time we were appointed a new manager every few months due to high staff turn over seems high. With every new manager we had to re-explain any repair job or issues etc with them. They would fail to action issues and even outright forget about them until we would forward them the emails from months earlier. We had a simple repair job of a hole in the roof eave and after years of emailing STM, they never quite managed to organise some quotes and get it fixed. Honestly this is basic stuff for a strata company. They are slow to or simple don't reply to emails, impossible to ring and speak to someone. You leave messages and no one returns your calls. They start new email chains about already ongoing issues. They are just sloppy. The final straw was when they failed to hold a general meeting for our complex for 2 years, which is actually a breach in legislation which requires one every financial year. We advised STM due to their ongoing issues we wanted to break contract early and leave them, which they refused. It wasn't until we contacted NSW Civil and Administrative Tribunal that STM agreed to let us break contract. I am leaving this review so people don't have to go through the pain we did. If you want the STM experience go bang your head against the wall. Our new strata managers are great because get this... they do the job we pay them for! Issues are resolved, emails replied to, repairs undertaken, and they hold general meetings. Amazing.

Fantastic experience: I own a garden maintenance business and the large property that I look after is managed by Strata Title Management. In the years that I have been looking after this managed property, at no time have I ever had to wait to be paid for work that I have done and that is due in no small part to the professional actions of Tracy Nagle. I highly recommend Strata Title Management to contractors and business owners.

Fantastic experience: Since strata manager changed, new manager, Gemma Clarke, made her new approach and excellent efforts. She works very hard to make sure all the strata issues be addressed and communicated and resolved. She politely listens, patiently explains and delivers good result. We are very happy to have her on board to look after our strata plan.

Fantastic experience: We are the agents for a sale of a property in one of the strata plans that Ryan Mickiewicz manages and we have nothing but praise and thanks for Ryan. He was an absolute pleasure to deal with and very helpful by assisting with all of our requests promptly.

Fantastic experience: I have been dealing with Tezni Kayes of Strata Title Management and I have found her to be very easy to deal with. Tezni responses very fast and her other customers have said a lot og good things about her too. I highly recommend Strata Title Management and Tezni Kayes.

Fantastic experience: Highly recommend the efficient service provided by Strata Title Management and the personal service and attention of Tezni Kayes in particular

Fantastic experience: We have been dealing with STM and their team for more than 10 years and the accurate and timely communication we receive from them makes the process of carrying out work for their clients seamless. STM, Tesnik Security and the resident involved all receive better results as a consequence of this. We deal often with Tezni from the team and her manner and communication of information is excellent. It is a pleasure to deal with her and the team.

Fantastic experience: We work closely with the team at STM and their maintenance division and cannot recommend Tezni and Raelene enough! They are both responsive, have a high attention detail and go above and beyond assisting their strata clients day in day out. Would highly recommend STM for anyone looking for a strata management company to assist with their strata needs. Thanks Michael.

Fantastic experience: Always a pleasure working with, from the Rennie Bros Team

Fantastic experience: Tezni has been a pleasure to work with. Always friendly, efficient and professional. Thank you!

Fantastic experience: Maree Johnson has been wonderful always in assisting me when I have needed support and understanding of levies etc she is so caring and a wonderful ambassador for Strata Title Management,if we could only have a Maree Johnson in all our companies so that we don’t have stress Maree takes the time to explain she is wonderful Thankyou Maree for all your hard work and kindness ,also ready to assist I hope you never leave us .

Negative experience: Worst experience ever. I would give 0 rating if there is such an option. They proposed a 33% levy increase (jumping from close 1200 to 1600 per quarter) which turns out to be they budgeted the next year levy based over stated expense amount in their financials. It is approved later after we order the financials to be audited. Lacking of transparency and professional is building up frustration on day to day basis. I personally got water leaking issue due to my upstairs Neighbour seems having issues with their window sealant or calvity wall. Requested STM to reach out to the window subcontractor for urgent repair and this never happened as they kept requesting owners committee to provide approval while it was approved by committee multiple times already. More than 3 weeks passed and still haven’t heard back from them after chasing them on Mon. (Committee approved work quote again yet nothing happened.) In general, STM is of super slow response re urgent matter, lacking of transparency and lacking of building management knowledge. Super frustrating. Do not use them!!

Fantastic experience: Great service. Helped me sort out my problems when I was in Overseas and response me very quick and gave me clear instructions. Good team and staffs, especially Cassandra Gallo from Wollongong Team.

Positive experience: Quick responses to issues. Normally no need to call as things are conducted via email. Overall good support and general by-laws in place.

Fantastic experience: Thank you for instilling confidence and peace of mind with the management of our Strata Plan. You provide excellent communication and administration, as well as prompt and courteous responses to any concern or query I may have from time to time. I have been an owner in the block for over 27 years and am very happy with the service provided. Well done! Val Johanson

Negative experience: The absolute worst company to deal with they never return calls and are very very inefficient. Would not even rate them 1 star. Stay away.

Negative experience: Please note my answer is zero if this were possible. Honestly STM company is pathetic at strata management. We were promised at the last AGM by Elizabeth Montgomery that there had been issues of poor performance and she was no onboard and she would personally take control of the management to ensure a better and professional service was delivered. Since then we basically haven't heard from her. In fact even when she is asked directly for advise in an email she doesnt even respond, the response eventually comes from Gemma Clarke if we are lucky. The level of knowledge that Gemma has is poor, she offer no professional advise, doesnt bother to even check strata by -laws prior to sending quotes through to see if the item being quoted is covered by the scheme. Furthermore sends emails to committee to effectively ask us how to respond to an email. This is creating far more work for the committee and we are not receiving full value, in fact we are actually receiving no value from STM. The amount of times we have brought up the lack of professionalism is significant and each time we either don't receive a response or our comments are simply ignored in a response email. The level of service from STM is basically an email forwarding service, like guys I can automate Outlook to filter my emails and do that for me for free. I cant believe that you guys are actually in business by providing this level of services, Honestly if my business was dishing out what you guys are id shut up shop and find a new career, cause you couldn't be much worse at anything else you could try your hand at.

Negative experience: If you want to pay through your nose and deal with a lot of headaches, go with this people. Otherwise avoid it like plaque.

Negative experience: 0 stars. Absolutely terrible company. Do yourself a favor and don't do business with these people. Save yourself money, stress, and headaches.

Negative experience: Communication is terrible, they might reply, nothing gets done about it. Had an ongoing issue for over 10 months now, they reply with word for word emails and carry on like they’ll achieve something to no avail. Seems like they happily make you pay their over priced fees and go out of their way to do very little work. Avoid!

Negative experience: STM...Simply Terrible Managers provide atrociously slow and poor communications, sending unskilled and inexperienced "tradie" handyman for repair work orders and leave building issues unresolved for many dragged out months. Extremely difficult to talk to Strata manager as they never answer the phone, and leaving a message is a waste of time, which causes more frustrating delays. If you are looking for prompt, professional service to resolve building repair and maintenance issues where the Strata manager actually takes some pride and ownership you will not find it here. The other blistering reviews will give you a good idea how STM perform.

Negative experience: We ordered an elevator key for our rental unit , emailed all appropriate information with photos of the key to minimize any potential problems to their reception Livia, with my property agent also contacting them a lot of times regarding this request. Firstly, they said there was miscommunication as they made a different key, not the one we requested (even after sending them clear documentation) and this was 4weeks later of the receipt of that request! … I called the office to follow up 4weeks later, still no key made, and spoke to a person name Gabrielle/Gabby from Maintenance who doesn’t sound like empathy was known to her!!! All that was said to me was about miscommunication etc etc. No apology no nothing. 6 weeks later the building key was done (hoorah FINALLY ) BUT however sent to the wrong office, not to our real estate agent address!!!! So the key had to be chased again from YATES so another day of waiting on top of a lot of weeks that had gone to waste already!!! Seriously, for one key, in this day and age, takes 6 weeks?! Someone is truly not doing their job. What an absolute joke.

Negative experience: One of the absolute worse strata managements I have had the displeasure of working with. They do not reply to emails, answer phone calls. They lack any responsibility, accountability and are negligent. Could give -10000000 stars if I could.

Negative experience: Terribly rude and nonresponsive

Negative experience: AVOID AVOID AVOID. Kieran is hopeless at communication and following through with repairs. Wouldn’t let these guys run my dog house.

Negative experience: Terrible management. If possible, don't use corporate management here because Kieran Sprinks doesn't answer the phone. Leave a message, don't call back. Emails sent have no response. The meeting was canceled for the second time without the reason. Since July 25, 2022 . I informed him I wants to renovate the bathroom and kitchen until now I can't do it because it needs approval from the meeting and Strata executives try to postpone the general meeting . Or maybe he wants for almost a thousand more dollars from me.

Fantastic experience: I was present when Lauren from STM chaired a strata AGM. I would like to commend her on her professional handling of a uniquely challenging group of stakeholders. She walked a sharp edge and did a great job.

Negative experience: Excessively high quarterly fees. Unjust admin fees for approvals. Patronising and dismissive communication. Plenty of better operators out there.

Negative experience: Horrible company! The reception does not know anything about the strata matters and not familiar with the property the company is managing. Strata managers never response the emails, never listen to the phone. Even not worth one star

Negative experience: This company is terrible :/. Emails are not acknowledged, let alone acted on. This is despite promises that our third strata manager (in as many years) would be better than what we have had. There is no way in the world I would recommend this company to anyone.

Negative experience: Terrible with issues that arise. We have had not lift since 14th April 2022, elderly residents can't leave the building. How are people supposed to get these residents out in a medical emergency. Can you imagine an Ambulance trying to get a stretcher up and down the fire escape.

Negative experience: very, very upset with the service... called ---nobody answered emailed -- waiting for one week and follow up to chase ....

Negative experience: If you have any issues where you have to get a reply from the building/ community manager, don't hold your breathe - you won't get a response. Perhaps our building was unlucky and the unit is being managed by incompetent people but looking at some of the other reviews here, it appears to be a recurring theme.

Negative experience: They are bullies who will not admit their mistakes. As a strata owner you don't stand a chance to have reasonable outcomes with them. Reckless in engaging services, they backcharge all costs to the owners Corp regarding disputes. Better off to engage medium size firms who have empathy towards the strata owners that feed them.

Negative experience: Yellow color is my garage, someone always parked in red 1 red 2 spot are blocked the only way to my garage. This issue happens over one month not be solved! I am very disappointed they’re job. They’re not even put any notice on the side!

Negative experience: They don't keep the documents they're supposed to in the strata roll. Be aware of it before you go in.

Negative experience: Worst strata company I've dealt with

Negative experience: Poor sneaky and Threatening behavior! Their portal for starters shows different amounts than whats on an invoice, that invoice will go into your spam folder(poor email security) where is automatically deleted so don't forget to setup a rule to stop that(bandage), then instead of getting in contact with you through alternative means to try to resolve they instead involve their lawyers who will then chase you for their additional funds. I hope this helps anybody deciding if they should go with strata title management southern Sydney.

Fantastic experience: Lynne has demonstrated over a long period of time that she is a dedicated and knowledgeable professional who cares about her Owners and looking after their best interests. We have worked collaboratively together pursuing major building defect litigation for Lynne's Owners and achieved some excellent results for them, due in no small part to her ability in educate and guide. Highly recommend Lynne for any scheme out there looking for a 5 star manager. Keep it up Lynne! Iain Fairholm, Special Counsel @ Pobi Lawyers

Negative experience: I think the service here is terrible. I've had a whole in wall due to leak for more than 12 months and all I get advised is that further quotes will be required. Honestly the team here are after the late fees and any additional services rather than working with the owners. Even taking the Strata Manager to Tribunal doesn't work as they understand the loop holes and only care about funds which STM can hold onto.

Fantastic experience: I would like to thank our fantastic strata manager Leanne Eardley. I’m the treasurer of the Lincoln building and have been working closely with Leanne for more than two years. Leanne is always a pleasure to work with and is very attentive to our building needs. She is always professional and knowledgeable and has provided us with current legislation information that has been very helpful for our building EC to make crucial decisions.

Fantastic experience: Getting quotes. Prioritising needs. Understanding legals. Being empathetic are just some of the responsibilities and traits of this great team. Thank you all!

Negative experience: I moved in to one of their managed buildings. My apartment has a garage. There are no numbers on the garages so no way to know which one is mine apart from asking the Strata. Had to get the real estate to ask, 4 days later still no response. It's been a week since I moved in and my car is still parked outside, full of stuff that needs to go into the garage.

Negative experience: Don't work with these incompetents! Fed up with the lack of professionalism and responsiveness, our building recently sacked this lot and contracted another firm of strata managers. When a new purchaser contacted STM to find out who the new strata managers were, they pretended they didn't know, couldn't say, didn't know when the changeover had happened, had no idea where the archives relating to our building were. Staff she'd spoken to a week earlier didn't work there this week, etc. Just totally unprofessional and incompetent conduct and a perfect justification for why they had been replaced. This lady eventually had to get a solicitor involved to get the details she needed and when this happened Kieran Spink was very helpful and productive. As for the others, don't bother with them. Find yourself a better firm.

Fantastic experience: We have been providing remedial work with STM for a few years now and have found the working relationship with the managers and repairs and maintenance department great.

Fantastic experience: An incredible team to work with.!

Fantastic experience: Great team of professionals at STM. I have being dealing with them for many years and have always found them pleasant to deal with. Our new Strata team of Rene Mouawad and Keiran Sprink have taken customer service to another level! Congratulations and look forward to working with STM for many more years to come. A+

Fantastic experience: Strata Managers Daniel Cooper and Cassandra Gallo are fantastic. Always quick to respond or return calls, provide regular updates and are always a pleasure to deal with. Highly recommended!

Fantastic experience: Cassandra and her team at STM are helpful and supportive to our committee and our individual needs.

Negative experience: When we had a different manager things were clear. Ever since she left I have nothing positive to say, hence 1 star.

Fantastic experience: Very good at what they do