Smart Rentals Townsville - Rental and Property Management

Fantastic experience: I’ve been with Smart Rental for the past two months and the experience has been excellent so far. I’ve been working closely with Jade, my property manager, and she has been very professional, proficient, and reliable throughout the process. Everything has been kept on track with a very seamless management transition. Communication is prompt — Jade responds quickly and is proactive in addressing matters before they become issues. She also coordinates very well with the current tenants and keeps me updated, which gives me real peace of mind as a landlord. Overall, Smart Rental has made the property management process smooth and stress-free. I’m very happy with the service and would definitely recommend them to other property owners.

Fantastic experience: I have recently moved into a rental property and Smart Rentals Townsville have been wonderful to deal with every step of the way. The property itself is for sale, and even then the property manager has been very understanding of making sure inspections and necessary steps for the sale are worked around my schedule. I could not ask for a better agency to rent through!

Negative experience: Absolute nightmare to deal with as a tenant. Property Management team are extremely slow to respond taking up to a week to respond to emails (that’s if they decide to respond). You must email because they don’t answer phone calls or respond to voicemails. If you give up on trying to call your property manager good luck with the reception team who will “pass it on as the property manager is currently busy doing something else” then you’ll have to call them back an hour later to make sure they haven’t forgot about you. When I have finally got through to the property management team EVERY SINGLE TIME you’ll have them on the phone for 5 minutes they’ll ask for an email or tell you they’ll just check that email then give you a call back. Then just straight up not reply to the email or call you back. If you’re looking for rentals avoid any manager by this company and if you are looking for someone to manage your property don’t go with these guys as you’ll constantly be left with a house with no tenants. I literally moved out of my rentals because these guys were so bad.

Fantastic experience: Highly Recommended Property Manager – Exceptional Service! I’ve had the pleasure of having Jean Ladiangibong as my property manager, and I couldn’t be happier with her work. From day one, Jean has been incredibly professional, reliable, and proactive in managing my property. She always communicated clearly, handled any issues promptly, and went above and beyond to make sure everything ran smoothly — whether it was with tenants, maintenance, or updates about my property. Her attention to detail and genuine care really set her apart. It’s rare to find a property manager who treats your investment as if it were her own. I can’t thank Jean enough for her dedication and excellent service. If you’re looking for someone trustworthy, responsive, and easy to work with, Jean is the one you want managing your property!

Fantastic experience: Seamless process, stress-free and professional service

Fantastic experience: As new clients of Smart Rentals, we’re very impressed with Grace Battershall. She’s efficient, handles everything smoothly, and communicates exceptionally well.

Negative experience: One of the worst property managers we’ve dealt with as owners. Their marketing is slick and misleading, designed to bait customers into signing up. Once you have signed up their resposne is lously. They create their own rules under the guise of “good faith” and “convenience,” which directly violate RTA regulations. When we pointed out these violations, they refused to follow lawful instructions, showing complete disregard for RTA tenancy laws. If you challenge them with facts, they respond with arrogance and ego-driven behavior. The person must avoid as a PM is Jean the so called head of property management We joined them at a crucial stage of signing of the lease and because of their mismanagement & maniacal we ended with a rental loss and staring at a chrsitmas rental vacancy. Because of their mismanagement, we were left to clean up the mess. We will surely taking the matter to Fair Trading. MUST AVOID at all costs.

Fantastic experience: Team is helpful always quick to respond and answer any queries I have.

Fantastic experience: Great service! We are really happy with the Smart Rentals Team. We trust them looking after our investment property which definitely helps being located interstate. Thanks Team for your continued assistance and dedication. Recommend!

Fantastic experience: Quick, Reliable, and Local – Great Property Management in Townsville. Big congrats to the property manager and the whole team for leasing my place so quickly and cutting down the vacancy time. The conditional report was super detailed, and they kept in touch with clear answers, always finding solutions or alternatives when needed. Even though they’re based in Townsville, away from the big cities, their service is definitely top-notch and way better than many agents in the metro areas. Thank you.

Fantastic experience: Excellent Service. We’ve recently started working with Smart Rentals Townsville which was endorsed by InvestorKit, and our initial experience has been very positive. From the first point of contact, communication has been prompt, clear, and professional. The onboarding process was smooth, with clear guidance on documentation, property inspections, and advertising timelines. They’ve also been proactive in addressing potential tenant inquiries and setting expectations around rent pricing and lease terms. We feel confident that our property is in capable hands and look forward to seeing how things progress over.

Fantastic experience: We have used Steve McDonalds company Smart Rentals for the past 10 years for our rental property. Both my husband and I can highly recommend his company, the staff are all trained very professionally. Communication is an essential part of having a relationship with your Property Manager, and we find we have that in Jean our Property Manager she is very responsive, always helpful and attentive to all our needs for our rental. The reporting of income and expenses for the property is easy for our accountant at end of year. We recommend this company for anyone looking for a responsible Property Management Company. Don & Judy

Fantastic experience: Great Property Management ! Smart Rentals assists us with managing our rental property in Townsville and with us being in NSW we are extremely grateful for them for helping maintain our property to a high standard and looking after the tenants. They are very punctual with their communication and always happy to answer any questions that we have. To be able to place our trust is them has made being landlords that much easier and stress free.

Fantastic experience: Wonderful experience . I’ve had a great experience with Smart Rentals Townsville. Their market knowledge is impressive, and they clearly understand the local rental landscape. The team is always professional, prompt, and easy to communicate with, making the whole process smooth and stress-free. I highly recommend them to anyone looking for a reliable and knowledgeable property management service in Townsville.

Negative experience: We got our Townsville property rented through Smart rental for a few years. Big promises in the beginning but the service got worse over the years Horrible experience and uncaring staff and absent owner that we can't get a hold after the initial sign up. Would not recommend. Worst rental property management we have had the misfortune to deal with.

Fantastic experience: Smart rentals is the best real estate I have ever come across, the transparency and communication the team implement on our properties is incredible.

Fantastic experience: Great experience with Smart Rentals . We have been incredibly happy with the service of the Smart Rentals team. Bree manages our properties, and she is exceptional, very professional, reliable, and very responsive. Highly recommend Bree and Smart Rentals team.

Fantastic experience: My experience with Smart Rentals from the first call has been exceptional. With Steve, taking time to answer all my questions over 30-45 mins during the initial call to Jean and team taking over the Property management services for my IP - I can't fault the Smart rentals team. They have provided, what an interstate investor like me desires. The team is always accessible, while at the same time ensuring that they provide their recommendations based on their vast experience as and when required. Thanks to the team at Smart Rentals. I would definitely recommend them for their great property management services.

Fantastic experience: perfet experience. They care about everything in detail and give a good impression to tenants

Fantastic experience: Has great market knowledge, communication and professionalism . The experience we have with smart rentals has been nothing but professional. When we were contacted by them about our property, it was nice to receive a personal phone call which made us feel important and cared for to see if we were interested. As this is a stressful time looking for places, to know that they also were keeping an eye out for their future tenants was a big relief. It was very easy to follow applying for a place. The communication has been really good. Even now renting for the past month with them there has been some repairs needed but they have kept us up to date on what's happening and have quickly got onto the right people to fix as soon as it can be. It really makes it a pleasure to have a real estate that are doing their best to make the owners, tenant and their own business to run as smoothly as possible. We look forward to renting from them in the future. Thankyou Smart rentals.

Fantastic experience: Very helpful. The team at smart rentals have been amazing help in setting everything up in my rental property. They've been quick to answer questions and proactive in recommending repairs/works. I engaged them prior to actually taking ownership of the property and their assistance made everything seamless getting a tenant within a week or two of settlement.

Negative experience: I will never rent through them again

Fantastic experience: Floorless Service and Performance. My investment property is managed by Smart Rentals and I haven't had to worry about a thing. They always follow up 100 per cent. Communication is amazing, service is very professional and rental income is always transferred on time. Rental inspections are done like clockwork, repairs and maintenance is easy and their advice and guidance on market values are spot on. Smart Rentals is a very trustworthy partner to manage your investment property. Thank you Smart Rentals - very much appreciated.

Fantastic experience: After hoping over from another agency, I can see why Smart Rentals especially Grace is highly recommended. These people actually care for your property as if it is their own house. It just lift my burdens off my shoulder. As a landlord, I highly recommend their service.

Negative experience: If I could give them a zero. I would. Horrible time management, horrible agents. Doesn’t clean properties at all. Dangerous inspections. Bad customer service over phone. Didn’t even send a link for me to apply, when I asked. Horrible, horrible realestate. Do NOT go through them.

Fantastic experience: I can’t recommend Smart Rentals highly enough. They completely turned around what had become a mismanaged and stressful investment block of 5 units, into a beautifully run, profitable property. Their professionalism, care, and efficiency made all the difference—not just for us as owners, but for the tenants too. Jean and the team went above and beyond to clean up past messes, raise the standard of the property, and place truly wonderful tenants. I hadn’t planned on selling, but life had other plans—and the only regret I have is not being able to continue working with such a capable, kind-hearted team. Special shoutout to Jean, who I’m pretty sure is a real-life angel. Forever grateful.

Negative experience: Great if your a landlord. Left our house better condition than we moved in and still want our entire bond, got a leak in your rental they manage and you let them know? Fantastic, they'll ping you on it when you leave. Cleaned the place up and dumped a heap of the trash around the place, wonderfull, full bond please. Competing with Paige and Pearce as to which of the two can be the most dirty Townsville real estate. Absolutely cannot wait to take it further.

Negative experience: What an absolute joke

Negative experience: -Updated- Very poor communication skills with this mob and not organized well i called everyday for a update on the property that we was applying for got told she will call you back never did this went on for 2 weeks it was like cat and mouse me chasing after them... we could have been new customers. After i made this posted, i got an email saying it was taken.. thats it

Negative experience: Very disrespectful, did not look at the contract agreements, claimed damages that were from previous tenant

Negative experience: I have rented properties through various real estate agencies. Unfortunately, my experience with Smart Rentals was not very positive. In the past, my agents typically worked to mediate and resolve issues between landlords and renters. However, the agent at Smart Rentals took a different approach, stating that their primary obligation was to the landlord and prioritising the landlord’s interest. As a result, your renting experience can become stressful, depending on the landlord.

Fantastic experience: Exceptional Service from Jean Ladianghibong – Highly Recommended! As an interstate investor, having someone I trust to manage my property in Townsville is crucial, and Jean Ladianghibong has been absolutely fantastic. From the beginning, she has consistently gone above and beyond in managing my investment property. Not only has she maintained a strong and positive relationship with my tenants, but she’s also made it easy for me to trust that my property is in great hands. Jean’s dedication to her work is evident, and recently, as I sold my property, she played a critical role in overseeing necessary repairs as part of the building and pest inspection. Her promptness, professionalism, and excellent communication were invaluable during this process, ensuring everything was handled smoothly and efficiently. While the entire team at Smart Rentals Property Management has been amazing, Jean was integral to my fantastic experience. She’s been a delight to work with, and I highly recommend her to anyone looking for reliable, professional property management.

Fantastic experience: I don't think I have words to express how efficient they are. From my initial conversation with Steven and now with my day to day coversation with Jean, who is just a GEM to deal with, they have been nothing but super professional. I would not recommend anyone in and around Townsville/Kirwan. I am writing this review after almost a year and a half after using their property services and couldn't be happier. Thank you, Team, at smart rentals.

Fantastic experience: Grace is an excellent property manager who has been a breeze to work with. She makes sure that any presenting issues are attended to in a timely manner and everything is communicated clearly. She goes above and beyond to provide a friend and professional service. I highly recommend Grace and the Smart Rentals team- thank you!

Negative experience: I had a very disappointing experience with this company, as they lacked honesty and transparency throughout the rental process. I scheduled a Zoom inspection, but Michael forgot to send the link. Although he was apologetic and admitted he’d been busy, I accepted this as a fair mistake. He offered me a new viewing a week later, even though my husband had a viewing scheduled for the same property the following day. Confused, I emailed to ask why I was being offered a later viewing. Michael again apologised, explaining that the systems didn’t sync, and he hadn’t been aware of that available viewing. We submitted applications for two different properties managed by Smart Rentals. After inspecting the properties. We received identical emails saying our applications were in process but were missing an employer reference. Both my husband and I contacted our employers, only to find out they hadn’t received any reference requests. When my husband called the office, Eirin was unprofessional, cutting him off and hanging up mid-conversation. He tried calling back, but she wouldn’t answer. Unaware of his experience, I also tried to speak with Eirin. She was dismissive and stated my references were fine but that my husband’s were still pending. When I asked if she had indeed sent the reference request (since his employer hadn’t received it), she became angry and hung up again. I tried calling back with my number but got no response. Using a different number, I finally got through, and she confirmed she'd resent the request. Later, I received an email saying our application was unsuccessful due to high interest in the property. However, I was shocked to see the same property listed again shortly after on Realestate.com. Given that my rental history is immaculate, I’m confident that wasn’t the issue. This company is neither honest nor transparent. I would not rent a property managed by them, nor would I trust them to manage my own.

Fantastic experience: Very professional and friendly

Fantastic experience: The team are a pleasure to deal with.

Fantastic experience: 5 stars customer service for my investment property in Townsville, Thanks a lot Grace !!! Highly recommend Smart Rentals to anyone.

Fantastic experience: Best rental in Townsville

Fantastic experience: Smart rentals have been managing my property for 9 months now and I am very happy with their service and communication. They secured excellent tenants immediately after settlement. Highly recommend them.

Fantastic experience: I’ve been with Smart Rentals for over a year now and both Grace and Bree have been super helpful and lovely to deal with.

Negative experience: My first experience and each experience after was fair to poor each time. The younger lady who I spoke to answered any questions I had but you know that feeling when they would rather be somewhere else, rather than helping answer your queries, the interactions where like that, and you walk away feeling like they are not bothered either way about you. So yes, pretty poor customer service and when that industry depends on their front of house service, I couldn't recommend Smart Rental Townsville this time sadly. No personable phonecalls or communications, just a automated digital email now and again so yea pretty poor efforts there. I could recommend the better property services I experienced in Townsville, Elders, Helen Munro, Coral Seas and Harcourts by far felt like you were important, called you up, personally messaged, were professional, kind and asked questions to get to know you, they were bright, supportive, good at their roles. Made for a wonderful experience. Thank you alot!

Fantastic experience: Outstanding!! Smart Rentals have been by the best rental property managers I've dealt with whilst living in Townsville. They're always quick to respond and very professional when catering to our needs as tenants. They have a great team and I highly recommend.

Fantastic experience: Fantastic Property Managers. Steve was extremely responsive and helpful when we first engaged Smart Rentals to manage our property in Townsville. The transfer from the previous mangers was seamless - Smart Rentals took care of all the details. Jean has been a fantastic property manager. She is fast and proactive with any maintenance issues, and highly knowledgeable on the rental market in Townsville. The property was re-tenanted within a week of the previous tenants moving out at the end of their lease. I would highly recommend Smart Rentals, and will use their services again should I have another property to rent in Townsville.

Fantastic experience: Peace of mind. When Cyclone Kirily hit Townsville, we appreciated the team's regular updates, information for tenants, and post-cyclone reports. Their proactive approach is very reassuring for interstate investors like us.

Fantastic experience: Great service. Smart Rentals Townsville have been nothing but excellent in terms of their service and ensuring my property is well looked after.

Fantastic experience: Very professional . As first time movers Smart rentals was very helpful, experienced and knowledgeable about the property’s They spoke very clear and answered any questions we had. Would highly recommend.

Fantastic experience: Very easy to work with and excellent service. Much love to these guys.

Fantastic experience: Five-Star Service from Smart Rentals! ⭐⭐⭐⭐⭐ My experience with Smart Rentals has been nothing short of exceptional. From the first interaction, their team demonstrated a level of professionalism and dedication to customer satisfaction that is truly commendable. The staff at Smart Rentals are not only knowledgeable and efficient but also incredibly friendly and approachable. Communication with Smart Rentals was always smooth and effortless, with prompt responses to any queries or concerns I had. Their attention to detail and willingness to go the extra mile sets them apart from other property management companies. I cannot recommend Smart Rentals highly enough to anyone seeking reliable and trustworthy property management services. Thank you Smart Rentals, for your outstanding service and commitment to excellence!

Negative experience: Wouldn’t recommend this real estate company! The first week we moved in they were very difficult and over charged our rent and then somehow we were in arrears but when I questioned this they said it was a mistake on their end and it would be fixed. Told us we couldn’t have a dog at the property as the owner was “allergic” and couldn’t give a decent or legitimate reason. When we were breaking lease they would organise inspections and give us less then 2 hours notice that people would be coming. At the end of our lease they tried taking us to QCAT as the property wasn’t left “clean” but when they provided photos there was no evidence I also offered to show a receipt on the carpet cleaning but they weren’t interested. They also tried over charging and taking more then needed for the bond even though the property was more cleaner then when we moved in. If you’re a young renter they will seriously try taking advantage of you! Stay clear! Money sharks!!!

Negative experience: I’ve barely been with Smart Rentals for a fortnight and it has been a nightmare. Their communication is revolting and they do not know how to manage a Real Estate short of ensuring you pay. I was assured that the construction problems would be fixed before I move in, and they’re not. Still don’t have any word on when the skirting boards are getting fixed and I can’t do anything about it. The blinds were lodged in a way that you wouldn’t notice they were broken until you move in and try to use them. And the worst experience of this all, I clearly set up my Direct Debit, and I then get notifications that I am in Arrear. I then get 2x incorrect/disconnected links from Irene to change my details after calling and texting and emailing all day (with barely any response). Not only that, but I was told “how are we supposed to know you put in the wrong bank details” - was the response, when the question was “why wasn’t I informed that my Direct Debit bounced back on the DAY* it bounced back”. Not the day in Arrear meaning I now have an additional bill. Not only that, I paid my rent to an account number given by Irene and I am still getting threatening emails about paying my rent! And absolutely no help from these people. Like I said, it’s been a fortnight, and I’m already on the verge of cutting this lease and moving on.

Negative experience: Wouldn't recommend. Very unprofessional and unsupportive as an agent. My property manager won't even take my calls.

Fantastic experience: Easy and efficient. The team were really helpful in providing all the resources and help to ensure the move in was smooth and took very little time. Had no issues sorting out connections or any issues that came up during the process.

Negative experience: The team at Smart Rentals are super unhelpful when it comes to lease and bond transfers. The leasing team and property managers have a real issue with communication. Our property manager gave incorrect information to the new tenant, which caused serious issues. When we pointed out that it was incorrect, she refused to rectify the situation and update the new tenants. On top of this it took them three attempts over a two week period to get the new lease right. Our experience dealing with Smart Rentals was extremely unpleasant! We definitely won’t be back. Update: I never asked Smart rentals for a refund. They told the new tenants that we had used our two weeks in advance. Which was not the case.

Fantastic experience: Steven and his team of incredible ladies made the transition into being a landlord as effortless as I could have ever imagined. Being my first investment property, to say I was frightened to hand the reigns over is an understatement. But, they continually go above and beyond in ensuring both myself and tenants wants and needs are catered to, streamlining all process and putting my worrying at ease. The wonderful team have always been extremely quick with all correspondence and allocating maintenance requests to ensure my tenants are happy, in turn keeping me stress-free. The lovely ladies are always an absolute pleasure to deal with, leaving a smile on my face after each and every conversation. Extremely happy on all fronts, without a single doubt that my current and any future properties will be safe in their very capable hands.

Fantastic experience: The best property mangers in Townsville by a country mile. Highly professional, communicative and efficient. A brilliant team of real estate management experts.

Fantastic experience: Pleasurable experience. Friendly helpful staff. Made moving from the Gold Coast a pleasure. Thank you to the entire team!

Fantastic experience: Fantastic agents. We’ve had Smart Rental manage our property since 2017 and we couldn’t be happier with their service. Highly recommend.

Fantastic experience: professional team always looking to better themselves!

Fantastic experience: Best rental company. In my 5+ years of renting, smart rentals have been the smoothest and easiest company to deal with. Any issues we have had so far have been dealt with quickly.

Fantastic experience: Quality service. As an experienced property investor, I need managers that are responsive and find the right mix of caring for the needs of my tenants and maintaining my investment. Smart Rentals have exceeded my expectations for service. I am happy to report that someone is always there to look after everything - and they are happy to do it! I wish they were available where my other investments are located.

Fantastic experience: Absolute peace of mind. Smart Rentals has been fantastic from the get go as a whole in managing my property. Communication was always above and beyond and they made every request from both sides very easy and manageable. They are flexible and very accomodating. Great process when getting tenants in that always made comfortable and trusting in the process.

Fantastic experience: New؜ tenants So far, it has been a very easy agency to rent through, and the property is lovely. Feels like a more personalised property service than most large agencies that you deal with. Looking forward to living in my new home.

Negative experience: Smart Rentals agency does not manage houses properly If you join with smart rental agency landlord have to cut grass every week not tanant It make me sick

Fantastic experience: Professional,؜ friendly team Smart Rentals Townsville are a very professional, friendly team. They have made the whole experience of renting out our property extremely simple and stress free. Thank you

Fantastic experience: Great؜ Team New to smart rentals and they have been welcoming and accommodating. Very helpful

Fantastic experience: Kind؜ and easy to deal with Alec and the team have been absolutely amazing to deal with in our leasing process! From start to finish we were met with outstanding customer service and support. The team at Smart Rentals are amazing and we cannot fault them!

Fantastic experience: Service؜ and effeciecy Very professional, prompt, efficient , easy to contact and obliging. We couldn’t be happier with Smart Rentals looking after our huge top end Investment

Fantastic experience: Professional؜ helpful property management team The inspection and application process easy and straight forward. Smart rentals assisted and facilitated with any utilities required to move in to the property. Communication was quick and effective and I was able to move into my property with no issues. Documentation and signing leases were quick and easy. Zoe and Hannah were professional and easy to communicate with and helped facilitate the lease and move in process as soon as possible. Rental payments set up by direct debit were simple. The property was clean and in excellent condition. Would recommend Smart Rentals for anyone seeking a rental property.

Fantastic experience: Excellent؜ Communication Smart Rentals Townsville have been phenomenal with helping me find a place to rent as I was moving from Brisbane. The process has been easy and they were in constant communication with me and completely understanding of my situation. Having talked to a few members during this process each and every one of them has been kind, courteous, and happy to help when it was needed. Very happy with the whole experience and would gladly recommend them to anyone needing a real estate agency to handle whatever they need.

Fantastic experience: Professional؜ and reliable The decision of who to trust to manage your property is not easy. Trusting our property to Smart Rentals Townsville was a smart decision. They are easy to deal with and know the Townsville market. Their communication is professional and timely. Best of all, they actually care about your investment. We cannot recommend them highly enough.

Fantastic experience: Very؜ friendly and makes things easy! Being that we were moving from the Gold Coast, Smart Rentals were the most accomodating with online/video inspections. Everyone on the team I spoke to were very upbeat, professional, and kind. Alec has been so great to deal with and extremely accomodating, especially during a stressful move over the Christmas/New Year period. The whole process was made very easy for us.

Positive experience: Highly؜ recommended We are grateful with the attentiveness and efficiency of our property manager, Marisa Gusmeroli who has been very responsive to our needs. Marisa also took time to meet us in person when we went to the smart rentals office which we appreciated.

Fantastic experience: Smart؜ Rentals 10/10 A very professional rental business who specifically specialises in the rental / tenancy market without venturing into the sale of properties, something a lot of other businesses within the field can not claim. This enables Smart Rentals to focus on the landlord and tenant to ensure they maximise their support to both parties. I have been extremely satisfied with the level of service from Smart Rentals, in gaining the tenant quickly, and ensuring all administration was completed effortlessly for all stakeholders. I will be using Smart Rentals for all investment properties in the future.

Fantastic experience: Above؜ and beyond The team at Smart Rentals has been the most diligent, professional and knowledgeable real-estate iv work with. They went above and beyond help organise my application and documents. I could not be happier.

Fantastic experience: Steve and the whole Smart Rentals team have been incredible in looking after our property and finding the right tenants to fit our house. They really offer a premium service and are the only agents in Townsville that I would trust my rental property with. In addition to meeting our needs as owners, they also took great care to ensure the interest of the tenants was a priority which was the perfect recipe to a great leasing arrangement moving forward. Being interstate, we really needed a team that could handle everything for us and everyone at Smart Rentals delivered above and beyond. I have recommended Smart Rentals to all our friends with rental properties.

Fantastic experience: Attenntion؜ To Detail Great service from the team at Smart Rentals. Ive been a Landlord in TVL for over 8 years and wouldnt change property managers. The team at SRT provides up to date information on the property with indepth inspections as well as covering maintenace issues when required.

Fantastic experience: The level of service and care for our property has been above and beyond our highest expectations. Zoe's attention to detail and responsiveness to all my concerns and feedback is brilliant. Undertaking a renovation remotely (from NSW) has been a breeze with Zoe's constant updates and photos to help us manage this process. We are very very happy and wish we found you sooner! If you are considering changing property managers, do not hesitate!

Fantastic experience: was such a great experience dealing with smart property rentals Townsville.

Fantastic experience: Second to none ! Fantastic Property Management Department.

Fantastic experience: Professional؜ and friendly Smart Rentals Townsville are great to deal with. The application process was very easy, communication in relation to the viewing was great and the outcome of my application was very prompt. I had a maintenance request that was actioned straight away and dealt with promptly. I am very happy with their service and communication.

Negative experience: We moved into a house expecting for maintenance to be completed ASAP as per the report. We moved into a Queensland er February and lodged maintenance that the aircons in both bedrooms and living area did not work properly. We also noticed that the fan in our bedroom did not work which made it hard to get through Townsville summer with no fan or properly working air-conditioning. We reached out to Smart Rentals and took them months to get someone to look at it and then did nothing about a quote. Smart rentals kept blaming the landlords inaction even though we followed up constantly and they did nothing about it. We did the entire 12 months without ! Also, we mentioned 6 months into our tenancy that we would like a front door lock as we only had a deadbolt and never used the front door as entrance as you physically couldn't unless the house was left open. We stressed the importance of safety and our concern given the high rate of crime and they didn't do anything at all about it and blamed the landlord. We stressed our fear and even confirmed with our insurance that they would not pay out as the house was not reasonably secure. We passed this into Smart rentals and again did nothing about it over the 6 month window. I would never recommend renting through Smart Rentals to anyone. If you are a landlord, go wild as they never seemed to pass on or push back to landlords with maintenance.

Fantastic experience: I’ve been renting for a couple of years now, so I’ve dealt with a few agents, and I’ve found Smart Rentals to be one of the best. The staff are super helpful, professional and very responsive to maintenance requests. I would definitely recommend them to others. :)

Fantastic experience: I am so glad I found you guys :) So, from the moment Steve came into our home I knew that our home was in good hands. He appreciated the house, the garden & the location. We had to move overseas for work and it's much easier for us, knowing that we have Property Managers who actually care about our home. The Smart Rentals Team worked hard to find excellent tenants for us; who look after our property as if it was their own. They keep us updated regularly and we know that if there is ever an issue they have got us covered. If you are an Owner or a Tenant, Smart Rentals is the only place you need to go. They have a unique outlook on property management & it works. We cannot recommend Steven from Smart Rentals highly enough. Sally & Reggie UPDATE AFTER 6 YEARS OF SERVICE FROM SMART RENTALS.... We are still living away from our home, there have been many ups and downs in all our lives but Smart Rentals still have our back. They still retain their 5 star rating from all those years ago. The staff may change out every now and again but the service from the Smart Rentals Management and their team keeps everything going smoothly.

Fantastic experience: It has been so easy to work with Smart Rentals. Steve, Marisa and Hannah have been great to work with. They are very responsive and professional. We feel very safe to have them manage the rental for our home. The house inspections are thorough and is communicated to us promptly. Highly recommended!

Fantastic experience: Excellent service and staff always friendly, they do what they say and follow up every time. Very professionally run and staffed a pleasure to do business with

Fantastic experience: Very friendly and responsive

Negative experience: I certainly don't recommend Smart Rentals. I lost over $1300 of a $1400 bond refund to 'cleaning' and 'repairs' after being told at the final inspection that I 'just' needed a bond clean.

Fantastic experience: Brilliant management company. Have been great to deal with from day one.

Fantastic experience: Great realestate to deal with. Great staff and management

Fantastic experience: Great company, always helpful, attentive and professional - feel confident that our home is in the right hands and that both our requirements and our tenants are being addressed quickly and efficiently. We look forward to them looking after future our investment properties and would not hesitate in recommending their services to others.

Fantastic experience: Smartrentals are a fantastic realestate. They're very responsive to any maintenance issues and are always professional. It's great to find a realestate that are there for the tenants as well as landlords. The staff are always happy and helpful.

Fantastic experience: Steve and his team are very responsive and as a client I am kept well informed of my assets. I would highly recommend the Smart Rental team for anyone considering the service.

Negative experience: Booked to view a rental property and the house was open between 3:15 to 3:35pm. I was 2 mins away around the corner and the girl rings me from the house at 3:20pm and says are you coming to see the property and I say yes I’m nearly there and she says well your late, don’t bother. Obvisouly annoyed she then says my manager will ring you. Hannah form the real estate office then informs me ‘ you have to be at the property at 3:15 pm sharp or don’t come! And they have applications so they won’t wait till 3:35pm. This is UNPROFESSIONAL” !! RUDE!! At the moment there may be a shortage of house and demand for rentals but it will change. This is unacceptable! This realestate will go broke with this pathetic attitude. I would NEVER give my property to them to rent as they clearly don’t care.

Fantastic experience: Excellent customer service from the Townsville team. They are responsive and customer focused.

Fantastic experience: A great team who were responsive and supportive during our rental period. Highly recommended.

Fantastic experience: Good quality, professional service. All the things you want when looking for housing.

Fantastic experience: Best real estate agency in Townsville. So easy to communicate with and the team are very professional and are excellent at their job. I could not recommend this realty enough.

Positive experience: Smart Rentals have been our agents for 4 years and have had no problems at all. Quick response and helpful. They go over and beyond for both tenants and landlord .

Fantastic experience: Their service and prompt response to any issues were above par and I appreciated their timely feedback to any queries. Excellent work .Keep it up and your business will grow even more and prosper. I recommend very highly to all property owners looking for reliable service